Software Deployment Manager with Russian

Job description

Software Deployment Manager with Russian

  

Job Description:

   

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future. Now we are looking for a Software Deployment Manager with excellent Russian to join our dynamic team, part of Customer Solution Center Sofia /CSC/.

The customer is at the center of everything we do in the Customer Solution Center Sofia. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers provide technical care in 18 languages in more than 100 countries. Our focus on the customer, in addition to our drive for the highest quality and constant innovation, creates a center where we can build Customers for Life.

The primary responsibility of Software Deployment Manager is to manage precisely planned software deployments, updates and patch installations to a satisfactory resolution. The Software Deployment Manager coordinates and executes remote Software deployments for hyperconverged solutions, storage platforms and operating systems. On receipt of a service request the Software Deployment Manager manages the timeline, prerequisites, execution plan and all related details for the service request.

Job specifics/responsibilities:

·  Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure.
·  Work with the customers and partners to troubleshoot issues with deployments and upgrades on two or more of the following areas: VMware, Hyper-V, Networking, Server/Storage or Linux
·  Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options.
·  Serve as Support Subject Matter Experts (SME) for deployments and upgrades
·  Assist Technical Support Engineers (TSE) troubleshooting deployment, upgrade, and other break-fix issues, as scheduling allows
·  Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
·  Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met
·  Creative and imaginative in developing customer solutions alone or as part of a team

Requirements:

·  2+ years’ experience in technical support/ remote deployment.
·  Very good language skills in English
·  Excellent language skills in Russian
·  Ability to properly maintain technical documentation
·  Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
·  Excellent oral and written communications skills
·  Positive attitude towards team members, customers and partners.
·  Flexible with shifts
·  Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge
·  Analytical and problem-solving skills  
·  Quick learner
·  Time management skills and working with tough deadlines
·  VMware VCP or equivalent experience is an advantage
·  Intermediate VMware knowledge
·  vCenter administration (HA/DRS/SSO/Webclient/Services)
·  Virtual machine management
·  ESXi administration (DCUI / Log file collection / analysis)
·  Install / Patching and upgrading 
·  Cisco CCNA or equivalent experience is an advantage
·  Intermediate Networking knowledge, Networking concepts (Switching/Routing/VLANS/FW)
·  Intermediate Server knowledge (Controller/Disks/Firmware upgrades/log collection & analysis)
·  Intermediate GuestOS knowledge (Windows Server 2012/16/19, Linux RH & Ubuntu)
·  Working knowledge on PXE, NTP, DNS, AD/LDAP, SMTP, FTP/SFTP
·  Trained and hands on experience on ProLiant DL380 Installation

We offer a challenging role including:

·  Continuous learning and technical training opportunities
·  Unlimited access to courses in a wide variety of technologies and disciplines (Lynda)
·  Great opportunity for professional development in the IT field
·  Part in a team that has established itself as a preferred partner for Hi-tech Services & Support
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total:24 days)
·  Food vouchers
·  Opportunity to use free parking
·  Life insurance
·  Wellness program
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultations

Thanks for taking the time to review our job, if you think it is a match to your experience and interests, please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Only shortlisted candidates will be contacted.

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.