SAP HANA CoE Support Engineer Graduate

Job description

SAP HANA CoE Support Engineer Graduate

  

Job Description:

   

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

·  Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
·  Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
·  Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
·  Evaluate unique or complex installations or configurations and make recommendations for resolution.
·  Articulate clearly in writing and verbally. Add case resolution to KMS.
·  Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
·  Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
·  Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required:

·  Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
·  1-3 years experience in relevant technologies and customer environments.
·  Relevant industry qualification where applicable.

Knowledge and Skills:

·  Excellent verbal and written communication skills in language to be supported.
·  Experience in troubleshooting in a technical environment.
·  Excellent analytical and problem solving skills.
·  Software and hardware knowledge of computing, storage and peripheral devices.
·  Advanced proficiency with case management databases and tools.
·  Superior customer service skills.
·  Phone and remote support experience. E-support experience and knowledge .
·  Understand the customer to be an advocated for the customer.

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.