Salesforce Administrator

Job description

Salesforce Administrator

  

Job Description:

   

The SFDC Administrator role is part of the WW CRM and PRM, Sales process transformation organization. The scope of this organization is to cover all the transformational processes and SFDC changes and ensure ongoing integration of all new users into SFDC. SFDC Admin role is the key support on the SFDC platform in regards to all objects this include.

SFDC (Salesforce.com) is the core HPE system for all sales processes and operational processes.

Main responsibilities :

·  Establish and implement best practices with regards to system maintenance
·  Act as a single point of contact for HPE users in regards to questions or issues faced while using Salesforce.com system using the case management workflow, and offer resolution in alignment with internal HPE process and capabilities design
·  Offers technical troubleshooting solutions with high quality and managed high volumes of requests aligned with the ongoing SFDC release changes/enhancements
·  Combines both process, communication and analytical skills and knowledge to ensure the end resolution is satisfactory for the end user, measured through the case satisfaction survey process
·  Responsible for analysis, resolution in the agreed SLA and response time agreed at WW level and in line with the case reason and scenarios covered
·  Acts and collaborates with next level of support teams like WW Advance admin and IT or cross organization teams like Partner support, Profiling support, master data …etc
·  Resolves ad hoc requests or can be involved in ad hoc projects in line with the SFDC release
·  Testing of new capabilities and defects loading  as per UAT( User Acceptance Testing) process
·  Sets the technical details of access for SFDC users, updates the user setup in line with business needs,  by allocating permissions, profiles, roles and special parameters
·  Creates and updates queues and views in SFDC, can update the contact matrix for technical approval flow routing, sets and updates fields
·  Investigates the technical problems of the system and the errors that users claim
·  Imports in SFDC with mass upload application data while generating the query parameters
·  Act as Subject matter expert on a specific area of expertise form SFDC
·  Creates and sets the territory assignments of the sales community
·  Is covering support for more than 80 scenarios linked to : ABP, JBP, Territory management, Contacts, leads, opportunity, sales usability and mobility, workflow, renewals and all the other SFDC objects and processes
·  Analyses the cases for improvements of process and case management support model

Competences/skills/requirements:

·  Bachelor degree
·  Previous experience in  customer troubleshooting would be a plus
·  Proficiency in SFDC Administrative tasks
·  Pro-active attitude
·  Able to investigate issues and solve them and follow through up to a final resolution
·  Very good English language skills
·  Open to business travel
·  Ability to drive change
·  Self-starter and able to work independently
·  Ability to analyse and think outside of the box
·  Strong business communication
·  Fast learner
·  Attention to details

Job:
Sales Operations

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.