Resident Engineer

Job description

Resident Engineer

  

Job Description:

   

Are you looking for a hands-on technical gig with one of the most impactful tech companies in the world?

At Hewlett Packard Enterprise (HPE), we’re building the future—one big idea at a time. Ready to unleash your professional potential? Our employees use their experience and scientific knowledge to design, develop, implement, and test hardware, software, systems, and processes—and continue our growth as a technology leader. If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

Provide onsite resident resource at HPE site located in San Jose, CA. to support the building network infrastructure and the Intelligent Work Space (IWS) solution. The IWS solution consists of Aruba Meridian location based services and other applications to provide Conference room scheduling (with automated AV equipment), Visitor sign in and visitor badge printing, and HPE My Workspace mobile phone application that can provide directions to conference rooms, rest rooms, etc.

The HPE AMS group will be providing remote monitoring and management of the network infrastructure and IWS solution.

Tasks may include, but are not limited to:

•         Support customers and End-users on issues encountered for the use of the IWS capabilities, such as:

o   scheduling conference rooms (via Microsoft Outlook or Conference room IPads)

o   visitor registration (via Visitor registration IPads)

o   My Workspace mobile application (HPE developed)

o   conference room AV equipment

o    Wireless connectivity issues

•         Support Hewlett Packard Enterprise Executives, considered VIP as needed for IWS solution issues

•         Provide routine network connectivity testing, operational testing and failed equipment replacement, including setting device configuration as required on all Intelligent Workspace Space (IWS) hardware, to include:

o   Aruba Beacons

o   Conference Room IPads (conference room door)

o   Conference room Flight boards (by elevators on each floor)

o   Visitor Sign in IPads

o   Visitor Badge printer

o   Conference room AV equipment

•         Incident management & resolution

•         Participate in  operational meetings as required

•         Maintain HPE provided inventory of spare equipment and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels for spare equipment. Manage OEM warranty requests for failed Access Points.

•         Provide Onsite hands and eyes support to HP Enterprise Remote AMS support teams as requested.

•         Troubleshoot and repair network equipment including setting limited device configuration parameters under remote direction as required during normal business hours for the following, but not limited to:

o   Aruba Access Points

o   Aruba modular Switches

o   Palo Alto Firewalls

Education and Experience Required:

·  First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science).
·  1 - 5 years experience in relevant technologies and customer environments.
·  Relevant industry qualification where applicable.

Knowledge and Skills:

•         Articulate customer facing individual capable of providing end user assistance in the use of new technology applications and equipment. Training during building network installation and application commissioning.

•         A+ certified, capable of following guidance from a remote network engineering desk  

•         Experienced in performing wired and wireless network equipment troubleshooting and replacement (modular switches, access points)

•         General knowledge in Audio Visual (wireless) equipment use and troubleshooting

•         Physically capable of ladder work for the replacement of Access Points (maximum of ten (10) feet above floor.

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Job:
Services

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.