Product Configuration & Program Manager

Job description

Product Configuration & Program Manager

  

Job Description:

   

Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Category Management role at HPE, you’ll play a part in building the future – one big idea at a time.  You’ll be positioning HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

We’re looking for a Product Configuration & Program Manager.

As a Product Configuration & Program Manager, you will be responsible for leading the introduction of HPE Nimble and Primera Timeless Program initiatives. This role includes evaluating and defining requirements, design documents, and managing major system changes from design through post-implementation support.  A key success factor will be demonstrating leadership in facilitating cross-functional teams to execute on common goals.

Responsibilities:

·  Drive and manage introduction and sustenance of New Product Introduction (NPI) & enhancements for HPE Timeless Program and HPE-Nimble Configure, Price & Quote (CPQ) Tools
·  Create detailed business requirements, process flows, use cases and execute test scenarios and plans to successful sign off
·  Assume the role of Program Manager where necessary
·  Train and support HPE Global Sales, Channel Partners and Product Management on the Timeless Program, resolving issues and assisting technical teams in understanding reported issues
·  Identify relevant analytics, metrics and assist end users with reporting needs
·  Serve as a trusted adviser to HPE Global Sales teams and Channel Partners on new programs, process enhancements and business terms to accelerate sales
·  Work with teammates and management to identify process improvement and/or sales training opportunities
·  Gain in-depth knowledge on HPE Nimble and Primera asset module and troubleshoot, communicate data and issue analysis to stakeholders
·  Work with internal and external partners on initiatives which may involve system and process enhancements, or the development of new applications or software
·  Participate in end to end testing and coordinate with cross functional teams to ensure successful and smooth launch
·  Track and resolve backlog of issues and arrive at creative and feasible solutions to ensure customer satisfaction
·  Monitor performance metrics and drive process improvements necessary to achieve bug-free product release
·  Provides guidance and mentoring to less-experienced team members

Requirements:

·  Experience in project management, systems implementation processes and software product development lifecycle methodologies and practices
·  Experience with an enterprise scale CPQ application preferred. Familiarity with SteelBrick (Sales Force - SFDC) preferred
·  Demonstrated knowledge and best practice with respect to CPQ
·  Ability to understand complex product configurations and deliver solutions focused on technological improvements and increasing process efficiency
·  Technical competence to collaborate with developers to establish an architectural vision
·  Proficiency in Microsoft Visio, Project, Word, Excel and PowerPoint
·  Comfortable supporting large user base and able to maintain professional demeanor when dealing with distressed users
·  Pays attention to detail; instills quality in all deliverables
·  Outstanding oral and written communications skills; excellent presentation skills; ability to lead meetings internally and externally
·  Quick-learner, self-motivated, takes initiative, and drives hard to meet deadlines

Education and Experience Required:

·  Bachelor's or Master's in Sciences or degree in Business Management or equivalent
·  Typically, 3-5 years’ experience

Knowledge and Skills:

·  Experience designing and implementing policies, processes, and tools to provide operations support for sales activities
·  Strong analytical, statistics and problem solving skills
·  Understanding of business and sales operations processes and practices
·  Excellent written and verbal communication skills
·  Mastery in English and local language
·  Ability to effectively communicate sales operations plans, proposals, and results, and negotiate options at management levels

We offer:

·  A competitive salary and extensive social benefits
·  Diverse and dynamic work environment
·  Work-life balance and support for career development
·  Want to know more about HPE? Then let’s stay connected!

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Job:
Sales Operations

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.