Partner Service Delivery Manager with German

Job description

Partner Service Delivery Manager with German

  

Job Description:

   

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Partner Service Delivery Manager manages all operational matters and quality performance related to assigned channel partners.

Job specifics/responsibilities:

·  New Partner Setup
·  Educate partners – self-sufficiency/engagement model
·  Deliver operational trainings (Ops guide, how to interface with HP, etc.)
·  Communicate Ops guide changes, program changes, etc.
·  Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end
·  Ensure a close working relationship with assigned accounts
·  Ensure assigned partners make correct financial warranty claims where applicable
·  Ensure all assigned accounts are meeting operational targets within Accreditation metrics
·  Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
·  Take ownership of partner issues and work to satisfactory resolution
·  Support and motivate channel Partners to achieve end results
·  Help to drive operational improvements for assigned accounts
·  Act as escalation point for all partner escalations
·  Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
·  Develop a very close working relationship with (country/region) channel team, attending all reviews when required

Requirements:

·  Bachelor degree in Business or related
·  1-2 years of experience in service delivery is an advantage
·  Understanding of channel partner business model is an advantage
·  Fluent in written and verbal English and German
·  Ability to influence others
·  Able to work in a pressured environment working to tight timescales
·  Strong communication skills
·  Ability to generate strong relationships internally and externally
·  Ability to identify potential issues early on and work them to a satisfactory conclusion
·  Proactive approach to problem resolution
·  Ability to operate effectively within a virtual (cross-cultural) team
·  Organized and methodical approach
·  Self-motivated
·  Team player
·  PC Knowledge: MS-Word, Excel, PowerPoint, Outlook

We offer a challenging role including:

·  Continuous technical training and certification opportunities
·  Great opportunity for professional development in the IT field
·  Flexible working time
·  Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total: 24 days)
·  Food vouchers
·  Opportunity to use free HPE parking
·  Life insurance
·  Wellness program
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultation

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.