Order Management Specialist

Job description

Order Management Specialist

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner, Innovate, Act. These values combine to help us create important work all over the world to advance how people live and work. Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate and accelerate our customers’ outcomes from their digital transformation.

Global Shared Delivery Supply Chain (GSD SC) organization is in charge of delivering spare parts for support and direct business world-wide. HPE Global Shared Delivery is relying on those to support our customers and our channel partners.

Making sure that we deliver the right part at the right place, at the right time, at the right cost, and with the right quality is our mission. Meeting HPE contractual commitments (warranty or service contract) or direct customer expectations is our day to day business.

The role of the Order Management Specialist is to ensure orders are fulfilled according to HPE commitments and operations are delivered accordingly to the agreed SLA (Service Level Agreement). He/ She will support Team Lead and Manager in daily operations and management of customer escalations which are communicated via the Workflow management systems to ensure timely fulfillment of customer orders. This involves managing every aspect of the set processes within the team, understanding the customer criticality, exploring all possible resolutions, and following up to ensure the part is received on time and is of the quality expected from HPE.

How you'll make your mark:

· 
Understand, Meet and Exceed customer expectations.  

· 
Participate in the design & implementation of new processes and procedures.

· 
Give proposals for operational improvement / optimization.

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Participate in daily/weekly/monthly monitoring and reporting of the actions plans and actions taken.

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Work on non-standard Order Management Specialist requests and escalations, ensuring E2E monitoring, follow up and coordination.

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Manage customer escalations as 1st Level Escalation support.

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Build and maintain relationships with our customers and business partners.

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Build and maintain relationships with internal groups to optimize customer satisfaction.

About you:

· 
Bachelor’s degree in Economics or related field

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Require 2 years of work experience

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Supply chain and/or customer service experience

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Fluent in written and verbal English

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Analytical & Conceptual skills

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Customer Knowledge

· 
SAP

· 
MS Office

We offer a challenging role including:

· 
Attractive compensation package - competitive salary, performance based bonus scheme, recognition program, referral bonus, employee stock purchase program, food vouchers

· 
Career and Development - worldwide career opportunities, continuous learning and professional certification, incl. access to a high-tech Engineering Lab, varied choice of career paths across people leadership, technical and non-technical profiles

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Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events

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Wellness and Health - additional life and medical insurance (incl. dental care), optional family health insurance, co-funded Multisport card, substantial wellness program, organized wellness and sports events, free psychological, financial and legal counseling, discounts and preferential prices for employees, street fitness and massage chairs onsite

· 
Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic-free office, participation in socially responsible causes via partnerships with 50+ non-government organizations, company-sponsored employee communities, kids at the office day

· 
Workplace Experience - class A office buildings, PlayStation, board games, table soccer, table tennis, free subway shuttle

Job:
Supply Chain & Operations

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.