Marketing Intern - Customer Survey/Satisfaction

Job description

At Hewlett Packard Enterprise, we don't just believe in the power of technology, we believe in the power of people when technology works for them. We believe in applying new thinking and ideas to improve the way our customers live and work.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Hewlett Packard Enterprise (HPE) is currently hiring a Marketing Intern for the Information and Management Governance team based in Cambridge, MA. This is for the summer. The candidate will be working on customer surveys and assisting with improving customer satisfaction levels.

Information Management Governance Team :
Take control of data to lower risk and cost, comply with regulations, enhance productivity and gain more value from your enterprise information.
HPE's contemporary approach to Information Governance delivers a portfolio of modular solutions that help organizations access and understand human and computer-generated information, organize and control this data with a centralized policy engine, and intelligently manage and take action in accordance with business, legal, compliance, and other information management objectives
Link: http://www8.hp.com/us/en/software-solutions/information-governance/index.html

Responsibilities :
· This person will be handling different areas in customer satisfaction status from surveys to measuring the satisfaction levels.
· There will be training provided on products and about measuring customer satisfaction
· Work and collaborate with a team and managers on customer's satisfaction rates
· Compare and organize this year's surveys so to tabulate the results
· Customer surveys -This person will be reviewing last year's surveys
· Survey delivery - Send out a survey to customers and find ways to get our top customers to respond
· Survey results – Be able to contact the customer directly and find out how to improve our services
· Aligning customer satisfaction through a measuring system to show customer's status
· Dashboard used will need to be reviewed, investigated for accuracy and verified if it is representing the customers accurately.
· Propose recommendations to improve the response rates to division managers

Desired profile

Responsibilities :
·  This person will be handling different areas in customer satisfaction status from surveys to measuring the satisfaction levels.
·  There will be training provided on products and about measuring customer satisfaction
·  Work and collaborate with a team and managers on customer's satisfaction rates
·  Compare and organize this year's surveys so to tabulate the results
·  Customer surveys -This person will be reviewing last year's surveys
·  Survey delivery - Send out a survey to customers and find ways to get our top customers to respond
·  Survey results – Be able to contact the customer directly and find out how to improve our services
·  Aligning customer satisfaction through a measuring system to show customer's status
·  Dashboard used will need to be reviewed, investigated for accuracy and verified if it is representing the customers accurately.
·  Propose recommendations to improve the response rates to division managers

Requirements :
·  Must be currently in a Bachelor's / Master's Degree in Marketing or Business Administration or related
·  Must be graduating after August 2017
·  Must have strong verbal and written communications skills
·  Strong presentation skills is needed for this position.
·  Must be able to commute to Cambridge, MA, relocation assistance is not provided
·  Must have working knowledge of surveys to measure customer satisfaction levels from class projects or work experience
·  Must have some experience presenting results

Preferred
·  Ability to understand statistics
·  Ability to analyze market segments

Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

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