L&D Support Coordinator IV

Job description

L&D Support Coordinator IV

  

Job Description:

   

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

 

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

CERTrak is HPE's global database to track 3rd party vendor certifications.  CERTrak access takes place via web-interface in the HPE Network.

Provide operational / administrative support to help us cleanup and maintain CERTrak certification data and process incoming CERTrak requests:  Exports, Imports, Reports, Approvals, and learner inquiries

Responsibilities:

·  Guides logistics and communications with regards to training and event requests.
·  Manages escalations and issues.
·  Oversees relationships with vendors, learners, and instructors providing information and requesting event data.
·  Utilizes planning and forecasting to retrieve and document requirements.
·  Develops knowledge in assigned portfolios.
·  Executes a business process and completion of follow-ups.
·  Provides guidance to junior staff around the achievement of quality metrics as assigned.
·  Create and maintain visibility for online Order progress
·  Proactively identify issues and raise it with supervisors and Customers.
·  Understand, track and exceed customer expectations on an ongoing basis.
·  Single point of accountability for assigned work.
·  Handling queries and troubleshooting.
·  Intermediate MS Excel and reporting skills

Education and Experience Required:

·  Minimum Graduate from recognized University.
·  Typically 3 - 4 years of experience in HR / L&D domain.

Knowledge and Skills:

·  Advanced communication (verbal & written) skills in English.
·  Advanced customer service skills
·  Project Management skills
·  Advanced knowledge of training function process and programs.
·  Telephone and e-mail etiquettes.

Hewlett Packard Enterprise Values:

Partner. Innovate. Act.

We live by three core values that drive our business.

Simplified, we are good partners, great innovators and we make things happen.

 

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

 

If you are looking for challenges in an inspiring and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

Job:
Learning & Development

Job Level:
Senior

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.