Junior Sales Account Operations

Job description

Job ID 1024219 Date posted 6/12/2018 Primary Location Lima, Lima, Peru Job Category Sales Operations Schedule Full time Shift No shift premium (Peru)

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

HPE Financial Services are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customers’ business goals.

We resolving the world’s most complex challenges, and our people are at thefore front of progress. In a Sales role at HPE, you’ll play a part in building the future – one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?  

Financial Services is uniquely positioned to help customers move to the New Style of IT by providing:  

-Investment solutions that enhance business flexibility and agility  

-Investment expertise on a globally consistent basis  

- The capability and control to scale technology with speed and confidence  

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.  

Responsibilities    :  

•Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.

•Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, and data analysis); handles multiple moderately complex customer accounts.

•May mentor non-exempt level team members on day-to-day activities.

•Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.

•Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments(e.g., testing new systems to ensure order management system works correctly).

Qualifications:

•First level university degree with recommended focus in business or finance.

•Typically 0-2 years of experience in a related field.

•Good communication skills (e.g. written, verbal, presentation)

•Mastery in English and local language as well as other languages as required.

•Intermediate knowledge of internal processes and policies.

•Developed understanding of local legal compliance issues.

•Strong problem-solving and analytical skills.

•Good teamwork skills.

•Intermediate time management skills.

•Developing project management skills.

•Developing mentoring and coaching skills.

•Handles several customer accounts that have low to moderate importance.

•Supports solutions that impact other departments.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.