Installed Base Account Specialist

Job description

Job ID 1017838 Date posted 2/7/2018 Primary Location Roseville, California, United States Job Category Sales Operations Schedule Full time Shift No shift premium (United States of America)

How would you like working with one of the most impactful tech companies in the world?

At Hewlett Packard Enterprise (HPE), we’re building the future—one big idea at a time. Ready to unleash your professional potential? Our employees use their experience and scientific knowledge to design, develop, implement, and test hardware, software, systems, and processes—and continue our growth as a technology leader. If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Installed Base Account Specialist

Hewlett Packard Enterprise (HPE) Pointnext is seeking to identify highly motivated and qualified individuals for an opportunity as an Installed Base Account Specialist in Roseville, CA.  In this role, you will facilitate Support Service contracts for our Installed Customer base, and manage order, revenue, and growth within US-based accounts in the State Government, Local Government, and Educational sectors.

As the Installed Base Account Specialist, you will be responsible for the State and Local Government agency accounts in the North East Region of the US, ensuring customer satisfaction, while also having a direct impact on order and revenue growth. You will deliver industry-leading service levels and ensure accurate, timely, and compliant sales order and revenue for new and existing contracts by working directly with Customers to understand and deliver against their requests. Internally, you will work directly with Sales, Business, and Delivery to identify order growth and customer satisfaction opportunities.    

You will have opportunity to support the products we deliver and support while gaining experience as an Installed Base Account Specialist, which can lead to future careers within HPE.

Position is based in Roseville, CA.  No relocation assistance available.

Responsibilities

·  Acts as the first point of Customer contact for all contract inquiries
·  Conducts/facilitates proactive contract renewal planning and lifecycle management
·  Serves on the account Team and manages the operational business relationship of State and Local government agency accounts
·  Meets individual metrics related to the activities under their responsibility and Account-related metrics for their allocated accounts
·  Teams internally with business development, pursuit, and field sales to drive best solutions for assigned customers
·  Drives order growth by identifying upsell opportunities, quoting opportunities, and establishing linkages to marketing campaigns for allocated accounts
·  Ensures compliance with established order acceptance policies
·  Proactively and reactively manages assigned escalations and critical requests
·  Innovates with new ideas that improve specific processes, tools, business performance, customer satisfaction, etc.
·  Maintains accurate opportunities in Sales Force.com / CRM system on a weekly basis

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

At HPE, people are our strategic advantage. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

·  Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
·  Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
·  Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact?  If so, please let us hear from you by applying today! 

Requirements

Education and Experience Required

·  Bachelor’s or higher level degree; advanced degree preferred
·  4+ years’ relevant experience, preferably in sales or customer service
·  1+ year experience supporting State and Local Government contracts strongly preferred
·  Without a Bachelor’s or higher level degree, an additional 2 years' relevant experience, for a total of 6+ years

Knowledge and Skills Required 

·  Strong experience with Salesforce / CRM systems strongly preferred
·  Strong understanding of contracts, compliance, and revenue processes, end-to-end, strongly preferred
·  Strong Customer facing skills
·  Strong verbal and written communication skills; mastery of the English language
·  Strong organizational skills
·  Strong team orientation - locally and across organizations
·  Naturally proactive; demonstrates clear sense of ownership
·  Strong skills with Microsoft Office (especially Excel)

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

1. Log onto  www.hpe.com/jobs

2. Sign in, or create and confirm an account

3. Click “Search Jobs”, then enter job number –  1018002

4. Complete full application process

About Pointnext Worldwide Sales

The Global Sales Organization delivers Hewlett Packard Enterprise's (HPE's) market-leading products, services, software and solutions to customers big and small across the globe. Our salesforce is made of great communicators who are able to listen to what a customer wants and then exceed their expectations.

HPE offers a number of opportunities and ongoing development for professionals to build a long-term sales career.   You can build a rewarding career that meets your personal and professional goals while helping HPE grow and make a difference in the world.

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.