HPE Networking Support engineer LATAM 00S30G - Technical Solutions Cons II

Job description

HPE Networking Support engineer LATAM 00S30G - Technical Solutions Cons II

  

Job Description:

   

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

We are looking for the next great Customer Solution Center (CSC) HP Networking Technical Solutions Consultant!

HP Networking offers a comprehensive open and standards-based portfolio designed to address a broad range of

customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading

branch, campus LAN and data center solutions. HP’s innovative technology and open, standards-based approach to

networking is resonating with customers around the world, and HP Networking revenue exceeds the sum of its next five

competitors.

The Customer Solution Center (CSC) is made up of teams that provide remote (offsite) service; customer access, presales,

post-sales, and service delivery. Technical teams focus is to solve various business systems and applications

problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or

complex systems with the following key responsibilities but not limited to:

- Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external

businesses and end user’s contacts and proactive notification systems.

- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications,

and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through

mission- critical).

- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

- Ability to articulate clearly, recommend and explain resolutions /clients.

- Partners actively with Level 2 engineers.

Qualifications - External

Education and Experience Required

- 3+ years of experience providing technical support to Enterprise Customers and/or Service Providers.

- Bachelor's degree in Computer Science, Electrical Engineering

- Without a degree, an additional 2 years experience required (5+ years total) in technical support to Enterprise Customers

and/or Service Providers

- HP ASE, CCNA P certification preferred

Other Desired Knowledge and Experience

Switching and Routing -- ideally 3+ years' experience with the configuration, implementation and problem diagnosis of

enterprise networking equipment.

Ideal experience would include several of the following technologies: 10/100/1000/ Gig Ethernet standards, DHCP,

VLANS, QOS, STP, PVST, Spanning Tree, BGP, IGRP, OSPF, MPLS, RIP, TCP/IP, etc.

Wireless experience strongly preferred, to include experience with 802.11B/G/N standards. Wireless encryption techniques

such as WEP, WPA and Radius Authentication.

Ideal candidates will have the ability to use WAN/LAN protocol analysis tools such as Wireshark, or MS NetMon, with the

ability to analyze to the packet level with TCP/IP, MPLS, OSPF, IGRP, SIP, H.323, among other protocols.

Other desired skills

Security—VPN, 802.1x, Radius, TACACs, Web, Wireless, client authentication access protocols.

Network Management -- Experience with WIN OS, Linux , MYSQL, SNMP, and MIB structures, and HPN iMC or HP

ProCurve PCM network management applications

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.