GreenLake Channel Chatbot Intern

Job description

GreenLake Channel Chatbot Intern

  

Job Description:

   

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Ready to take on the challenge of an emerging nextgen IT technology?  Do you like helping our Partners understand, use, and succeed with new services or technologies?  Do you like the challenge of learning about new technologies like, say, Chatbots?  Well, we are looking for you! 

Through multiple topics and trials, the HPE GreenLake AI Chatbot team along with our development partner AtlasRTX, created Robbie, a 24/7 pre-defined response & AI machine learning chatbot.  Robbie translates over 100 languages on the fly, so our global community is able to interact in their native language, and use NLP & NLU (natural language processing & understanding) to capture the various ways users might ask questions. This reduces inquiry or research times for our HPE Partners or PBMs, and provides metrics to HPE on questions being asked, giving valuable insight into where they need help, or where HPE can do better in getting information to our partners. Working with our NextGen AI team members & chatbot developer, you will help define the future of communications at HPE, as we help partners succeed in Greenlake sales and move HPE into an “As a Service” community. 

Responsibilities:

·  Implements and assists with designing customer experience tools, processes and programs to drive quality management and continuous improvement of products or solutions.
·  Develops customer intelligence and insight by capturing, assembling and assessing customer sentiment about the company and solutions for an assigned area or portion of business; integrates and analyzes disparate data sources to provide insights and supporting data for customer experience improvement.
·  Represents the voice of the customer to stakeholders by supporting surveys, observational studies, and “voice of the customer” research and by following up on identified issues, tracking action items and reporting, escalating appropriately, and advocating for customer- centered outcomes while balancing HP and customer needs.
·  Under supervision, interfaces directly and indirectly with the customer to gather information and represent the HP outcomes or actions to the customer.
·  Participates in best- practices sharing and collaboration to develop customer experience innovations.

Education and Experience:

·  Bachelor's or Master's degree in Computer Science, Computer Engineering or equivalent.

Knowledge and Skills:

·  General understanding of common customer experience methodologies and tools used to capture and report customer experience data.
·  Experience with data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.
·  Ability to apply analytical, statistics and problem solving skills, including organization, attention to detail and ability to deal with ambiguity.
·  Understanding of industry and internal quality standards and methodologies.
·  Using empirical analysis, modeling and testing methodologies to validate compliance with quality standards.
·  Ability to balance listening and advocacy to effectively communicate customer needs, quality plans, proposals, and results, encourage collaboration and negotiate options.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers .

 

Join us and make your mark!

 

Find out more about us and follow us on:
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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Job:
Administration

Job Level:
N/A

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.