Field Service Support Engineer

Job description

Job ID 1025544 Date posted 5/25/2018 Primary Location Denver, Colorado, United States Job Category Services Schedule Full time Shift Shift 2, 6% premium (United States of America)

Are you looking for a hands-on technical gig with one of the most impactful tech companies in the world?

Hewlett Packard Enterprise(HPE)is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Field Service/Support Engineer

Field Service/Support Engineers are responsible for onsite customer maintenance including both hardware and software repair activities and customer satisfaction. In this role, you will use your interpersonal and technical skills, both hardware and software, to identify and resolve customer problems and/or escalate to the appropriate organization.

You will perform account management activities such as installation planning, installations, sales support,problem management,and configuration management as needed to maintain a high level of customer satisfaction and promoteadditional salesand service. Work is performed in a strong team environment requiring coordination and cooperation with other Field Service/Support Engineers, customers, users and management.

This full-time position:

·  will be based in the Denver area. No relocation assistance available. 
·  will likely include an alternate work schedule of 6 am to 6 pm, with days worked varying according to a rotating schedule, but is subject to change based on the needs of the business
·  will participate in after-hours / on call coverage to potentially include evening, night, weekend, and holiday coverage on a rotation basis
·  will on a regular basis routinely lift and carry 50+ pounds without assistance
·  may require customers’ background checks and fingerprinting for Customer site access badges
·  requires a Top Secret / SCI with CI US Government Clearance

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

At HPE, people are our strategic advantage. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

·  Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
·  Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
·  Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact?  If so, please let us hear from you by applying today! 

Education and Experience Required

·  Bachelor’s degree and
·  4+ years’ hands-on experience providing enterprise technical support

OR

·  Associate’s degree (technical field preferred) and
·  6+ years’ hands-on experience providing enterprise technical support

OR

·  Without an Associate’s or higher level degree, an additional 2 years’ hands-on experience providing enterprise technical support for a total of 8+ years’ experience

Knowledge and Skills Required

·  MUST hold a current TS/SCI security clearance, with an adjudicated CI
·  Expertise with SGI or HPE (preferred) or other major vendor hardware/software and High Performance Systems
·  Knowledge of, and experience with,installation/configurationof Irix, Unix, Linux
·  Knowledge of system interoperability with RAID [or other] Storage, Networks, Servers, and other systemtype attachments
·  High level of problem isolation and identification skills
·  Excellent communication and customer relations skills
·  Self-starter with ability to work within a team structure
·  Ability and willingness to work within a rotating shift schedule to include regular nights and weekends as scheduled
·  Ability and willingness to participate in team on-call rotation

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

1. Log onto www.hpe.com/jobs

2. Sign in, or create and confirm an account

3. Click “Search Jobs”, then enter job number – 1025544

4. Complete full application process

About HPE Pointnext Global Shared Delivery

HPE Pointnext Global Shared Delivery (GSD) works hand-in-hand with the largest commercial and public sector customers globally to effectively manage their IT needs across their businesses, and around the world.  Deliveringthe operational stability, cost reductions, flexibility,resiliency and scalability enterprise customers demand, Pointnext has been recognized for its leadership in enabling these customers to create new growth strategies and revenue opportunities, while maximizing their IT investments and increasing their business agility.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all". 

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.