Field Service Engineer-HP Indigo

Job description

Job Description

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.

HP has an impressive portfolio and strong innovation pipeline across areas such as:

-blended reality technology - our unique Sprout by HP will change the way people do things

-3D printing

-multi-function printing

-Ink in the office

-tablets, phablets, notebooks

-mobile workstations

We're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!

If you are our Field Service Engineer in Seoul, you will have a chance to:

This is a regionalized country-support role, in the field, supporting a product line (Indigo) for the GSS business. Reports to regional Escalation Manager. Specialization among the FSE can include web segment or commercial and software or color management.

The Field Service Engineer's key role is to provide technical support to customers on operational or maintenance aspects of commercial and L&P printing system. For FSE's, this includes ensuring equipment is installed, maintained, and repaired as requested by the company and to the satisfaction of the customer and company. Additional responsibilities include documentation, testing, calibration, trouble shooting and/or preventative maintenance. Through this work, FSEs achieve positive and consistent customer experience.

·  Timely installation for sales recognition
·  Provide technical on-site support to customer installed base under the regional SLA
·  Support regional team leader in achieving shared goals
·  Support sales and existing marketing functions for shows/exhibits at the country stated
·  Customers are normally within a 160 km radius further travel can be expected)
·  Provide TCE by delighting customers, responding promptly & correctly to their needs
·  Responsible for Spare Part car kit as well as return of spares
·  Responsible for spare parts consumption reduction
·  May need to be available outside of standard working hours.

Key skills & experience developed / used in the role

·  Team work – locally & across geographies
·  Strong understanding of HPs portfolio, contracts
and revenue processes E2E & compliance
·  Customer – Achieve perfect site survey and installations, service skills, customer understanding
·  Proactive with good attention to detail
·  Sales techniques – Supporting new service offering
·  Financial – Control over travel time, overtime,
warranty costs, and spare parts costs follow and produce reports