Field Service Engineer for Indigo Digital Printing Systems (f/m)

Job description

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That's how we work at HP. And this is how ideas and people grow.

We are looking for a Field Service Engineer to support our team in the Southern Germany (Stuttgart).

This is a regionalized country-support role, in the field, supporting the product line Indigo for the GSS (Graphics Solution Services) business.

FSE reports to regional team leader. Specialization among the FSE activities can include software, color management or workflow.

The Field Service Engineer's key role is to provide technical support to customers on operational or maintenance aspects of commercial and industrial HP Indigo Digital Printing Systems. For FSE's, this includes ensuring equipment is installed, maintained, and repaired as requested by the company and to the satisfaction of the customer and company.

Additional responsibilities include documentation, testing, calibration, trouble shooting and administrative work with our tools to manage the cases.

Responsibilities:

·  Timely installation for sales recognition
·  Provide technical on-site support to customer
·  Support regional team leader in achieving shared goals
·  Provide TCE by delighting customers, responding promptly & correctly to their needs
·  Responsible for Spare Part car kit as well as return of spares
·  Support sales and existing marketing functions for shows/exhibits
·  May need to be available outside of standard working hours

Other tasks:

·  Team work: locally & across areas
·  Understanding HP portfolio: contracts, revenue processes & compliance
·  Customer: achieve good TCE (Total customer experience), keep commitments, KCI (Keep customer informed)
·  Proactive: good attention to detail
·  Sales techniques: supporting new service offering
·  Financial: control travel time, overtime, warranty costs, and spare parts costs

Experience and Skills Required:

·  Technical degree
·  3 + years delivery experience in the area of IT and / or graphic arts products
·  Experience in Service delivery for the Graphic Arts and/or similar markets with good SW & IT background
·  Broad Technical Background ( IT, Network, Electronics, SW Solution, Mechanics, Graphics Art )
·  Good listening, speaking and written communications skills ( German / English )
·  Analytical evaluation skills.
·  Works effectively within and across teams, customers and partners
·  Able to deal with challenging customer situations in balance with HP and customer interests
·  Driving license
• Flexible (travel / working time)

What do we offer?

Due to extensive social benefits, flexible working hours, a competitive salary and shared values, HP is one of the world´s most attractive employer. We make equal opportunities, the achievement of work-life balance and constantly career options our goals.

Interested? Apply right now directly via our Job Portal (ID 1501320).

You can also find us on:

http://www.facebook.com/hpcareers

https://www.xing.com/companies/hpinc .

https://twitter.com/hpcareers

If you are looking for challenges in a pleasant and international work environment, then we definitely have to get to know each other.