Field Data Center Technical Support Technician

Job description

About the Field Data Center Technical Support Technician

Are you looking for a hands-on technical gig in one of the most impactful tech companies in the world?

Hewlett Packard Enterprise (HPE) Technology Services is seeking to identify a highly motivated and qualified individual for an opportunity as a Field Data Center Technical Support Technician for HPE's clients in the Boston and Northern Massachusetts area.

In this role, you'll primarily provide onsite support to our corporate clients in Northern Massachusetts. Based on the client's needs, the support services you provide will include reactive break/fix and server, networking, and storage support.

You'll have opportunity to work on the products we deliver and support, while gaining experience as a Field Data Center Technical Support Technician which can lead to future careers within HPE.

This position will:
· be based in the Northern Massachusetts area. No relocation assistance available.
· likely have a company car
· include afternoon/evening shift work or an Alternate Work Schedule (four 10-hour days), and will participate on a rotation basis in occasional after-hours / on call coverage
· on a regular basis, routinely lift and carry 50+ pounds without assistance
· may require customers' background checks and fingerprinting for Customer site access badges

Key Responsibilities

This is a full-time position with hours likely to be 8 am - 5 pm Monday through Friday during initial training, but will likely become 4 pm to 12 midnight, and will likely include working at least one weekend day. This position will also participate on a rotation basis in occasional after-hours / on call coverage.

· Provide a range of technical post-sales or service delivery support to our clients on standard systems
· Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met
· Handle customer relation problems promptly and appropriately, escalate issues according to established procedures
· Respond to service, product, technical, and customer relations questions
· Other duties as assigned

HPE Technology Services : exceptional people supporting business technology in action. TS is made of talented professionals who bring the technical insight, process excellence and resource flexibility to help customers optimize their technology operations and drive business outcomes, from desktop to data center. In TS we know relationships and people matter--our services provide margin, customer satisfaction and loyalty.

Desired profile

Qualifications


People are our strategic advantage at HPE. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

·  Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
·  Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
·  Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact? If so, please let us hear from you by applying today!



This position:
·  requires residency in the Northern Massachusetts area. No relocation assistance available.
·  is likely to have a company car, so a valid driver's license and a clean driving record are required.
·  will likely include afternoon, and/or evening shift work, or possibly an Alternate Work Schedule (four 10-hour days), and will participate on a rotation basis in occasional after-hours / on call coverage, so the ability and willingness to work a flexible schedule are required
·  will, on a regular basis, routinely lift and carry 50+ pounds without assistance, so the physical strength, balance, and dexterity to enable that ability are required
·  may require customers' background checks and fingerprinting for site access badges, so willingness to undergo and ability to pass such checks are required.


Education and Experience Required

·  Bachelor's or Associate's degree (in a technical field preferred) and,
·  1+ year work experience in field technical support, with strong technical acumen or other relevant work experience
OR
·  Vocational degree (technical field strongly preferred), or high school diploma, and
·  2+ years' work experience in field technical support, or other relevant experience

Knowledge and Skills Preferred

·  2+ years' experience troubleshooting enterprise servers strongly preferred
·  Basic understanding of technical IT support knowledge, as well as basic project management skills and communication and analytical problem-solving skills
·  Ability to build and maintain ongoing relationships with customers, peers and support partners
·  Ability to perform well in high-pressure situations
·  Ability to work independently and be self-disciplined
·  Ability to learn and comply with organization and policies

Knowledge and Skills Required

·  Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
·  Ability to build and maintain ongoing relationships with customers, peers and support partners
·  Ability to perform while under high-pressure situations

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

To apply:

1) Log onto www.hpe.com/jobs

2) Under “Search Jobs”, enter job number – 1609549

3) Complete full application process

About HPE Enterprise Group (EG) Technology Services

HPE Enterprise Group Technology Services is a global service provider and business integrator delivering solutions with speed, power, precision, and passion. HPE Enterprise Group is responsible for the development and delivery of the IT infrastructure solutions at the core of the world's largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of EG, Technology Services provides support and consulting services for HPE's Enterprise products and solutions.

With over 6000 consultants and project managers in 110 countries, TS assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecoms, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, integrated support for complex multi-vendor environments and software publishing.

About HPE Technology Services Global Support Delivery

HPE Technology Services Global Support Delivery works with our customers to effectively manage their IT needs across their businesses, across the world. Our teams are assigned to, and engage in, projects at our customers' sites across a wide variety of industry verticals including Retail, Financial Services, Healthcare, Insurance, and Manufacturing.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Technology Services Support is expanding rapidly as enterprises of all stripes realize they can't “do it all".

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and HPE is in the acceleration business!

To help companies accelerate, we've created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.