Enterprise Customer Account Support Manager

Job description

Job ID 1020187 Date posted 4/25/2018 Primary Location Florida, United States Job Category Services Schedule Full time Shift No shift premium (United States of America)

Are you looking for a hands-on technical account management gig? What if it could be with one of the most impactful IT companies in the world?

At HPE, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.

What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Account Support Manager

Hewlett Packard Enterprise (HPE) Pointnext is seeking to identify highly motivated and qualified individuals for an opportunity as an Account Support Manager for some of HPE’s larger clients in the greater north Florida area. No relocation assistance available. 

In this role, you’ll provide onsite support to our corporate clients in the greater north Florida area. Based on the clients’ needs, the support services you provide will include server, networking, and storage support.

You’ll have opportunity to support the products we deliver while gaining experience as an Account Support Manager, which can lead to future careers within HPE.

In this position, you will likely be provided with a company car. 

In this role, you will use your background in field technical support or customer service, as well as your technical knowledge and training, to manage strategic client relationships in this area.

Key Responsibilities

·  Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
·  Review support plan for business indicators and map to HPE service solutions
·  Develop and grow assigned customer account relationships
·  Act as trusted advisor in the consultant role for customer and HPE sales teams
·  Deliver support solutions
·  Provide suggestions for operational efficiencies
·  Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
·  Lead Customer Expectation management as part of escalation process
·  Give input to operational methods and programs that may affect the business management strategy in the geographic area
·  Other duties as assigned

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

At HPE, people are our strategic advantage. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

·  Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
·  Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
·  Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact?  If so, please let us hear from you by applying today! 

Requirements

In this position, you will likely be provided with a company car, so a valid driver's license and a clean driving record are required.

Education and Experience Required 

·  Bachelor’s degree (preferred) or Associate degree; technical field preferred
·  6+ years working experience in sales or customer service, preferably associated with technology
·  3+ years’ working experience with storage solutions preferred

Knowledge and Skills Required 

·  I n-depth knowledge of current industry standard networked computing environments, operating systems, and applications
·  Ability to identify alternative actions, set appropriate priorities and identify creative and practical solutions
·  Intermediate project management skills
·  Ability to anticipate customer needs, develop proposed solutions, and build consensus
·  Ability to provide Mission Critical customer recommendations to improve processes
·  Experienced knowledge of change management process and tools in complex environment
·  Advanced skills in communication, analysis, and presentation

Knowledge and Skills Preferred

·  Mission Critical and Information Technology Information Library (ITIL) certifications
·  Expertise in area of focus and knowledgeable of future technology directions
·  Broad knowledge of current HPE products and services offerings, competition, third party products and market trends
·  Well versed in core technical competencies
·  Ability to communicate effectively and tactfully to technical level, first- and middle-level management within an organization
·  Active listening skills, and ability to adjust messages to audience level
·  Problem-solving skills (proactive, reactive and creative)
·  Able to identify alternative actions, sets appropriate priorities, and identify creative and practical solutions
·  Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
·  Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
·  Able to suggest operational efficiencies

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

1. Log onto  www.hpe.com/jobs

2. Sign in, or create and confirm an account

3. Click “Search Jobs”, then enter job number –  1020187

4. Complete full application process

Hewlett Packard Enterprise Values:

·  Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
·  Bias for action: We never sit still - we take advantage of every opportunity
·  Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EEO employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

About HPE Pointnext Global Shared Delivery

HPE Pointnext Global Shared Delivery (GSD) works hand-in-hand with the largest commercial and public sector customers globally to effectively manage their IT needs across their businesses, and around the world.  Deliveringthe operational stability, cost reductions, flexibility,resiliency and scalability enterprise customers demand, Pointnext has been recognized for its leadership in enabling these customers to create new growth strategies and revenue opportunities, while maximizing their IT investments and increasing their business agility.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all". 

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.