Deskside Engineer

Job description

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Enterprise Services Information Technology Outsourcing (ITO) has a comprehensive Infrastructure Services portfolio that produces better business outcomes for our clients by reducing costs, enabling growth and managing risk. HPE ES ITO combines years of innovative technology and research with a broad portfolio and global reach to deliver superior value to our clients.
For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients rely on HPE as a partner they can trust to deliver mission-critical services and value to their enterprise.

Travel: Limited local travel may be required

This is a client facing role where the Desktop Engineer will have to work with the customer at the client site. There are 6 members of the team located in Indianapolis, IN. This individual will be a Desktop Engineer reporting to a Delivery Manager and taking day to day directions from an onsite Team Leader.

DESCRIPTION

• Resolves incidents and problems to contractual Service Levels

• Adopts best in class service delivery processes and methods

• Brings advanced technical expertise to improve customer experience

• In depth technical support of a desktop solution, including troubleshooting and problem root cause analysis and resolution

• Uses proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities

• Administrate any changes to asset information

• Handles customer problems promptly; escalate issues according to established procedures

• Develop and maintain customer and third party relationships

Desired profile

REQUIRED SKILLS AND EXPERIENCE:




• Typically a technical Bachelor's degree or equivalent experience is required

• At least 1 year of experience in analytical troubleshooting in a desktop environment or related education/certification

• Related experience with Software troubleshooting

• Very good communication skills (spoken and written)

• Disciplined and structured manner

• Suitable experience in similar/related role

• Complex problem management experience, preferably in a Multi-Vendor environment preferred

• Formal electrical/electronic qualification preferred

Extensive social benefits, flexible working hours (day shift), a competitive hourly rate, and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

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