Customer Service Representative

Job description

Insurance HealthCare - Customer Service Representative, Support Clerk Job Description:
Hewlett Packard Enterprise – Enterprise Services (HPE ES) is a leading global technology services provider delivering out sourcing services and business solutions to clients around the world. HPE ES founded the information technology outsourcing industry nearly a half-century ago and today delivers one of the industry's broadest portfolios of information technology, applications and business process outsourcing services available on the market today.
Essential Functions:
· Operates a variety of office related equipment, such as multi-line phone system, computer, fax machine, electronic fax and copy.
· Assists staff with collection and transfer of non-clinical data, acquisition of clinical data and activities that do not require evaluation or interpretation of clinical information.
· Performs data entry of prior authorization requests into the prior authorization system.
· Answers telephone calls related to Prior Authorization.
· Facilitates electronically filing/scanning of medical records in the appropriate format and location.
· Performs other duties and responsibilities as directed by the supervisor.
· Effective communication skills- Verbal, written, interpersonal and phone in order to interact with internal departments and external contacts
· Ability to manage multiple tasks
· Ability to prioritize and manage duties in a timely fashion
· Must treat all health information with confidentiality and discretion
· Ability to work in a team environment and maintain professional relationships
· Topeka, Kansas work hours CDT are 10:30am-7pm (to align with Nevada pacific time zone) Monday-Friday

Desired profile

Position Prerequisites:
·  Possess a High School Diploma or equivalent
·  Experience in Call Center environment
·  Proficiency with medical terminology and/or coding desirable but not required
·  Proficiency in Microsoft Office products such as Word, Excel, Access (others as identified by supervisor)
·  No licensure or certification requirements