Customer Service Administrator

Job description

Job ID 1018557 Date posted 2/12/2018 Primary Location Andover, Massachusetts, United States Job Category Services Schedule Full time Shift No shift premium (United States of America)

The Customer Service Administrator role within HP Enterprise Financial Services (HPEFS) supports the America’s Asset Recovery team.  HPEFS AMS Asset Recovery is a commercial IT service offering for processing disused customer owned assets and is designed to be engaged whenever product de-installation and decommissioning have occurred. The service may be structured as a one-time event (a Takeout) or an ongoing outsourced service (Programmatic engagement).

The ARS service portfolio consists of several offerings to include: onsite packing, reverse logistics, processing of returned assets as preparation for resale, environmentally sound recycling, and data security protocols. In managing these procedures, ARS institutes, on behalf of the client, robust asset handling methods designed to meet HPE policies, local governmental statutes, trade rules, financial rules, and regional e-waste handling standards. The business impacts these practices make on client activities include greater efficiency, a reduced risk profile over self-delivery, and proceeds from the remarket/sale of idle IT assets.

The Role:

·  Financial(invoicing and credit)reporting and administrative support of accounts  
·  Responsible for ad hoc reporting to provide business overview to assist with month-end closure and forecasting process across multiple programmatic accounts
·  As a subject matter expert,  working  with Customer Delivery team to provide full lifecycle support
·  As an ARS team member, provide ongoing support to customers and field sales members to help manage overall delivery performance

Education and Experience/Qualifications Required

·  Associate’s degree or equivalent technical degree
·  2 – 3 years of experience in a business related function, sales support, or customer service role required
·  Superior communication skills(written and verbal), time management and problem solving skills
·  Professional experience in sales admin support job with administrative & clerical support for sales and in sales for advanced level role.
·  Experience in working cross-organizationally and across all organizational levels to achieve goals and meet or exceed stated performance expectations and commitments
·  Exhibits sound business judgement and has a solid understanding of basic financial concepts and fundamentals

Additional Qualifications:

·  Experience with Microsoft Excel (expert) to maintain several large spreadsheets; build formulas to maximize efficiency; understand how to build and present graphs, charts and pivot tables
·  Experience with Microsoft Office Suite(Word, Outlook, Access)
·  Understanding of Supply Chain Management concepts. These include Logistics and transportation, Inventory management (multiple warehouses), management of customer owned inventory and lean concepts.
·  Understanding of several functions within ERP (inventory and financial system) to complete administrative work to report to finance
·  Understanding of related groups to work seamlessly (logistics, finance)
·  Strong organizational skills to maintain the flow of admin work into finance to recognize margin