Credit and Compliance Analyst

Job description

Job ID 1009093 Date posted 7/21/2017 Primary Location Dublin, Leinster, Ireland Job Category Finance Schedule Full time Shift No shift premium - Lunch 0.5 (Ireland)

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer´s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Responsibilities:

·  Analyzes and recommends customer credit limits based upon credit scores.
·  Investigates potential credit fraud and works closely with internal security and business partners to resolve.
·  Resolves credit issues independently.
·  Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
·  Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
·  Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
·  Recognizes trends for non- payment and resolves issues by engaging internal partners.
·  Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
·  Analyzes at-risk customers and recommends account strategies to prevent delinquencies.

Education and Experience Required:

·  First level university degree with a focus in business or economics recommended or equivalent experience.
·  Typically 2-4 years of experience in collection.

Knowledge and Skills:

·  Intermediate written and verbal communication, negotiation, and conflict resolution skills.
·  Intermediate accounting knowledge.
·  Intermediate problem solving skills.
·  Basic computer skills.
·  Intermediate prioritization skills.
·  Basic understanding of risk mitigation tools.
·  Intermediate understanding of the company's order management process.
·  Advanced understanding of the company's dispute management process.
·  Intermediate understanding of collection processes and financial concepts.
·  Intermediate influence skills.
·  In addition to the credit review role, the new candidate will have the responsibility to complete all the required compliance checks.