Call Center Representative

Job description

Hewlett Packard Enterprise – Enterprise Services (HPE ES) is a leading global technology services provider delivering out sourcing services and business solutions to clients around the world. HPE ES founded the information technology outsourcing industry nearly a half-century ago and today delivers one of the industry's broadest portfolios of information technology, applications and business process outsourcing services available on the market today.

Job Description:
Customer service professional responsible for answering claims-related questions from physicians, hospitals, and other medical providers that participate in Vermont Medicaid. Two years or more of previous customer service experience preferred. Excellent verbal presentation skills required. Previous medical or medical billing experience is a plus, but not necessary.

Responsibilities:
· Answer inbound calls from the Vermont Medicaid provider network.
· Address billing and eligibility questions.
· Create and manage call logs.
· Provide excellent customer service.

Desired profile

Education and Experience:
Minimum of a high school diploma. Some college preferred. Good typing skills and previous customer service experience in a professional setting.

Knowledge and Skills:
·  Two years or more of customer service experience, either face-to-face or by phone.
·  Detail oriented. Good typing skills.
·  Excellent verbal communication skills.