Applications Management Service Delivery Consultant

Job description

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HPE brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HPE, we know that our people and values are the most important elements in this success.

Application Services can transform legacy applications to the agile computing environments of the future. This might be something simple, like a web-based collaboration solution that enables a product manager to have a virtual meeting with three different global facilities and their six suppliers. Or it might be as complex as a customized dashboard that helps check all the elements of a product launch. Both are outcomes that matter to that enterprise. And HPE helps make them a reality. Clients can leverage our vast industry and application expertise to better support their business objectives, improve operational performance, and realize a higher rate of return on their applications investments, all while managing costs, undertakes the service management activities and minor enhancement involved in the ongoing delivery of Application Management

Responsibilities

•Technical Knowledge: Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity. Under general direction integrate technical knowledge and business understanding to create effective solutions for the company and for customers.
•Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. Document known errors and work rounds.
•Escalation Management: identify and action escalations in line with defined policy
•Change Management/ Implementation: Under general direction implement changes/solutions to meet customer needs within area of technical responsibility. Understand and escalate scope changes per change control process.
•Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
•Solution Design: Understand the company solutions set and be able to apply these solutions to meet customer needs within area of responsibility.
•Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).
•Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.
•Teamwork: Work as part of a team, which may be virtual and/or global.
•Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
•Capacity and Performance Monitor performance checkpoints.
•Business Continuity Responsible for executing recovery actions.

Desired profile

Education and Experience Required:

Computer Science, Engineering, Business, or related field or equivalent work experience.
May hold entry-level certification(s) in work field.
Typically 3-6 years of OVO – Programmer/system engineer

·  Operating Systems: Windows (95, 98, 2000, XP, Vista, 7, 8, 8.1, 10), Linux and Unix-like (Red Hat, Sun Solaris, HP-UX)
·  Unix Clusters: Veritas Cluster, HP Service Guard, SUN Cluster, RedHat Cluster
·  Programming Languages: Perl, Shell Unix (bash, ksh, csh), SQL, PL/SQL, Java SE, XML/HTML
·  Monitoring Tool: HP OVO Java Console, Motif GUI, HP Operation Manager 9 and HP Openview Operation 8
·  Sniffing Tool: Wireshark, Ethereal
·  Web Server/Application Server: Apache Tomcat, Oracle/BEA WebLogic
·  Infrastructure Security Platform: Bluecoat, Cisco Routers, F5 BIG-IP, Fortinet FortiManager, Juniper
·  Plus Knowledge (Jenkins, Docker, Chef, Puppet), HP OpenView, DB administration (Oracle, MySql, PostgreSQL, Mongo).