Advanced Services Senior Premier Support Engineer

Job description

Job ID 1021189 Date posted 3/4/2018 Primary Location Bengaluru, Karnataka, India; Chennai, Tamil Nadu, India Other location Chennai,Tamil Nadu,India Job Category Engineering Schedule Full time Shift No shift premium (India)

Summary

Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise: http://www.arubanetworks.com/company/about-us.

We are looking for a Senior Premier Support Customer Engineer in the Midwest area to join our team.

The experienced Senior Premier Support Customer Engineer will be a part of a fast-paced customer-focused technical environment. The PSCE will provide senior-level support for the deployment and maintenance of Aruba-HPE products and solutions.

This position reports into the customer advocacy organization and requires a person with in-depth understanding of complex enterprise network deployment models, strong troubleshooting skills and experience in supporting customer internal network teams – both operations and engineering.

Responsibilities :

·  Provide pre and post sales technical and operational support to Aruba-HPE teams, customers and partners for various technologies and solutions.
·  Provide Case Management, Performance Management and Solution Management support
·  Case Management: Ensuring timely identification and resolution of reported issues
·  Performance Management: Ensuring optimum performance of products and features.
·  Solutions Management: Ensuring optimum performance of customer solutions.
·  Work on complex reported issues requiring in-depth fault analysis and troubleshooting including technical, operational (configuration and implementation) and network engineering.
·  Ability to multitask and work independently when required, with little supervision or direction
·  Excellent oral and written communication skills, presentation and interpersonal skills, and the ability to interface to senior levels of the organization
·  Formulate action plans (technical and operational) for analyzing and resolving reported issues.
·  Assign and ensure appropriate department is assigned resolution of reported issue.
·  Escalate issues as needed to ensure a timely resolution to customer reported issues.
·  Simulate customer issues in lab.
·  Participate in solution discussions and publications for knowledge base.
·  Provide technical cross-training to relevant groups as needed.
·  Participate in serviceability enhancement requirement reviews.
·  Work effectively in a team environment including Aruba and Customer colleagues; QA, engineers, and field organizations.
·  Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews.
·  Provide Customer Review meetings, providing technical status and recommendations.

Required Qualifications:

·  Bachelor degree in Computer Engineering or Electrical Engineering required.
·  Minimum of three (3) years’ experience in customer-facing Technical Support required.
·  Minimum of three (3) years’ experience with one or more of the following Aruba products; AOS-APs/IAPs/Controllers, Airwave, ClearPass
·  Knowledge of authentication protocols and servers required.
·  Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required.
·  Demonstrable experience identifying areas-of-opportunity for process improvement.
·  Demonstrable experience in problem isolation and problem solving.

Preferred Qualifications:

·  Three (3) or more years’ experience in enterprise and/or service provider networking and services: planning, testing, new product/feature implementation, upgrade and support preferred.
·  Technical and operational experience supporting networking products and solutions with advanced expertise in network switching, routing and security highly desired.
·  Industry certifications like CCIE, CWNA, ACCP, ACMP, ACMX, ACDX and RHEL preferred.
·  Radius (authentication, Authorization, Attributes, CoA, Accounting, etc.)
·  SNMP based monitoring and AMON troubleshooting
·  Linux installations and troubleshooting skills
·  TACACS (Authentication, Authorization including per-command)
·  PKI (CA, Certs, Encryption, Trust, Client side config)
·  Captive Portal (Redirects, Logins, Walled Garden)
·  Web Programming (PHP, HTML, javascript)
·  802.1x (EAP-PEAP, EAP-TLS, Supplicant config, Server trust, wired/wireless differences)
·  Network Device AAA (Experience with AAA on different switches, wlan controllers, vpn concentrators, integration with Radius solutions)
·  Policy Enforcement (ACLs, Firewalls, dACLs, web redirection, VLAN switching)
·  Windows Sysadmin (AD, DC, Domains/Groups, GPO)
·  LDAP (DB structure, user/computer objects/groups)
·  SQL (DB structure, filter creation), Strong knowledge of postgres
·  API (XML, SOAP, REST)
·  VPN (IPSEC, Policy, AAA)
·  NAC (Posture check, NAP, Policy Framework)
·  Networking (Routing, DNS, DHCP)
·  Load-Balancing (Web, DNS, and Radius LB)
·  Strong networking experience, with sound understanding of various L2 / L3 protocols
·  Strong understanding of wireless concepts
·  Experience in network analysis & test tools like wireshark, iperf, nmap etc. preferred.
·  Interaction with other teams to drive resolution of hardware / software deficiencies / bugs preferred.

Location:

 India

·  Chennai
·  Bengaluru
·  Remote India

Aruba, a Hewlett Packard Enterprise Company

The company designs and delivers Mobility-Defined Networks that empower IT departments and #GenMobile, a new generation of tech-savvy users who rely on their mobile devices for every aspect of work and personal communication. To create a mobility experience that #GenMobile and IT can rely upon, Aruba Mobility-Defined Networks™ automate infrastructure-wide performance optimization and trigger security actions that used to require manual IT intervention. The results are dramatically improved productivity and lower operational costs."

What We Offer

At Aruba, a Hewlett Packard Enterprise Company, we offer an exciting and fun work culture, driving innovation, collaboration, and growth. We place our customers first, deliver some of the most innovative technologies to the market, and have fun doing it all! Come join our team and be part of an exciting organization poised for success!

Aruba, a Hewlett Packard Enterprise Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available athttp://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf .

#ArubaNetworks #GenMobile #ArubaNetworksJobs #HPE #HewlettPackardEnterprise #PremierSupport #PRemierSupportJob #ClearPass

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.