Account Support Manager - Enterprise Customer

Job description

Job ID 1025391 Date posted 5/29/2018 Primary Location New York, New York, United States; Berkeley Heights, New Jersey, United States Other location New York,New York,United States of America Job Category Services Schedule Full time Shift No shift premium (United States of America)

Are you looking for a technical account management gig with one of the most impactful tech companies in the world?

At Hewlett Packard Enterprise (HPE), we’re building the future—one big idea at a time. Ready to unleash your professional potential? Our employees use their experience and scientific knowledge to design, develop, implement, and test hardware, software, systems, and processes—and continue our growth as a technology leader. If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Enterprise Customer Account Support Manager

Hewlett Packard Enterprise (HPE) Technology Services is seeking to identify highly motivated and qualified individuals for an opportunity as an Enterprise Customer Account Support Manager for some of HPE’s larger clients in the greater New York Metro area. 

Position will be based in metro New York City or Berkeley Heights, NJ. No relocation assistance available.

In this role, you’ll provide onsite support to our corporate clients in the greater New York Metro area. Based on the clients’ needs, the support services you provide will include server, networking, and storage support.

You may be required to undergo customers’ background checks and fingerprinting for customer site access badges.

In this position, you will likely be provided with a company car. 

In this role, you will use your background in field technical support or technical customer service, as well as your enterprise technical knowledge and training, to manage strategic client relationships in this area.

You’ll have opportunity to support the products we deliver while gaining experience as an Account Support Manager, which can lead to future careers within HPE.

Key Responsibilities

·  Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
·  Review support plan for business indicators and map to HPE service solutions
·  Develop and grow assigned customer account relationships
·  Act as trusted advisor in the consultant role for customer and HPE sales teams
·  Deliver support solutions
·  Provide suggestions for operational efficiencies
·  Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
·  Lead Customer Expectation management as part of escalation process
·  Give input to operational methods and programs that may affect the business management strategy in the geographic area

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

At HPE, people are our strategic advantage. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

·  Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
·  Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
·  Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact?  If so, please let us hear from you by applying today! 

Requirements

In this position, you will likely be provided with a company car, so a valid driver's license and a clean driving record are required.

You may be required to undergo and pass customers’ background checks and fingerprinting for customer site access badges

Education and Experience Required 

·  Bachelor’s degree (preferred) or Associate degree; technical field preferred
·  6+ years working experience in enterprise technical field delivery or technical customer service, preferably associated with enterprise technologies of servers, storage, and networking
·  Without an Associate’s or higher level degree, an additional 2 years relevant experience, for a total of 8+ years

Education and Experience Preferred

·  3+ years’ working experience with 3PAR or other storage solutions
·  Experience in a hyper-converged environment ideal

Knowledge and Skills Required 

·  Mission Critical and Information Technology Information Library (ITIL) certifications or ability to attain within the first year of employment
·  I n-depth knowledge of current HPE and industry standard networked computing environments, operating systems, and applications
·  Ability to identify alternative actions, set appropriate priorities and identify creative and practical solutions
·  Basic project management skills
·  Ability to anticipate customer needs, develop proposed solutions, and build consensus
·  Ability to provide Mission Critical customer recommendations to improve processes
·  Experienced knowledge of change management process and tools in complex environment
·  Ability to communicate effectively and tactfully to technical level, and first- and middle-level management within an organization
·  Advanced skills in analysis and presentation
·  Knowledgeable of future technology directions
·  Active listening skills and ability to adjust messages to audience level
·  Problem-solving skills (proactive, reactive and creative)
·  Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

Log onto  www.hpe.com/jobs Sign in, or create and confirm an account Click “Search Jobs”, then enter job number –  1018002 Complete full application process

About HPE Pointnext Global Shared Delivery

HPE Pointnext Global Shared Delivery (GSD) works hand-in-hand with the largest commercial and public sector customers globally to effectively manage their IT needs across their businesses, and around the world.  Deliveringthe operational stability, cost reductions, flexibility,resiliency and scalability enterprise customers demand, Pointnext has been recognized for its leadership in enabling these customers to create new growth strategies and revenue opportunities, while maximizing their IT investments and increasing their business agility.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all". 

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.