Reservations Agent

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

The  Conrad Dublin  is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.

 “Conrad is Empowering and Bold”

Benefits

Working for Hilton means you are joining an international company with more than 6200 hotels across the globe with countless benefits & career development opportunities such as:

·  Travel  - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
·  Team Member Gym –  a dedicated team member gym with free access 7 days a week
·  Benefit  – Discounted rates for Conrad Team members across a wide range of retailers
·  Development  – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
·  Holidays  – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
·  Maternity & Paternity  – Paid leave for those that qualify
·  On shift  – complimentary meals on duty

The Job Role

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

·  Ensure the accurate administration of all bookings for bedrooms or restaurant reservations and related correspondences including billing details
·  Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company strategy & standards ensuring accuracy and attention to details at all times.
·  Maintain a high level of product knowledge about the hotel and local area
·  Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure guest satisfaction
·  Complete arrival quality checks in line with company standards
·  Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
·  Provide prompt and efficient service while maintaining the hotels brand standards
·  To be responsible for the successful planning and overall execution of small events, dinners, lunches, afternoon teas, etc. that take place within the hotel.  
·  Ensures to interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. 
·  Proactively identifying opportunities to upsell and secure incremental revenue for the hotel
·  Exceptional customer service level to ensure that expectation is exceeded and repeat business is secured
·  Responsible that all BEO’s / Group Sheets are handed over to the Food and Beverage Operations Team / Front Office Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy.
·  To conduct show rounds, pre con meetings, post meeting if requested.

 

The ideal candidate should be

·  Someone who has a passion for hospitality
·  Someone who is motivated to deliver great customer service
·  Someone who has a luxury mind set – to our team this is someone who can develop a strong sales and marketing plan to aid in the company’s success
·  Someone who is a team player – collaborative, flexible, fun and dynamic
·  Someone who has previous reservations and administration experience