Restaurant Manager (The Highmore) - Waldorf Astoria Doha Lusail

Job description

A Restaurant Manager (The Highmore) will oversee and direct the seamless running of the restaurant 'The Highmore'.

The Highmore is inspired by London’s original members’ clubs. Designed for independent thinkers and tastemakers, it offers a dynamic and luxurious atmosphere where guests can relax, socialize, and explore hidden spaces that match their mood. Located over two floors, this rooftop lounge features a stunning terrace, blended games room, private dining, and sitting spaces accompanied by live music. With expertly curated furnishings, live jazz and blues, intimate dining areas, a blended games room, and a poolside terrace with a wood-fired oven, The Highmore delivers a unique and immersive lifestyle experience. A hub for music lovers, cigar aficionados, and connoisseurs, it’s a place where exclusivity meets inclusivity. 

 

What will I be doing?

Objectives & Goals

·  Oversee and direct smooth restaurant operations.
·  Manage staff to maintain food service standards.
·  Lead by example in all aspects of restaurant conduct.
·  Coordinate with other departments for seamless service.
·  Train and develop employees to enhance performance.
·  Ensure compliance with health, safety, and hygiene regulations.
·  Adapt to operational and company needs.
·  Meet financial targets and uphold brand standards.
·  Maintain high grooming and professionalism standards.
·  Foster flexibility and continuous development within the team.

Customer Service

·  Deliver friendly, professional, and efficient service.
·  Uphold high personal appearance and hygiene standards.
·  Ensure adherence to food service quality and methods.
·  Oversee service flow and maintain standards.
·  Address customer inquiries, complaints, and feedback effectively.

People Management

·  Build and maintain an efficient, goal-driven team.
·  Adhere to personnel budgets and staffing levels.
·  Recruit, onboard, and develop employees.
·  Implement training, feedback, and performance evaluations.
·  Manage disciplinary and grievance procedures.
·  Monitor staff grooming and personal hygiene

Department Responsibilities

·  Maintain consistent operational performance.
·  Delegate tasks and maximize upselling opportunities.
·  Oversee restaurant setup and service readiness.
·  Control operational budgets and approve expenditures.
·  Manage supplier relations and inventory based on demand.
·  Ensure compliance with health, safety, and hygiene regulations.
·  Maintain restaurant equipment and complete maintenance checks.
·  Handle HR-related administrative tasks, including payroll.
·  Implement sales promotions and staff incentives.
·  Adhere to internal control systems and audit requirements.

Communication

·  Ensure smooth shift handovers.
·  Provide daily briefings and continuous staff supervision.
·  Keep staff informed about menu changes and special events.
·  Promote open, clear, and effective communication

Making It Happen

·  Drive innovation and challenge existing processes.
·  Foster a culture of pride, ownership, and excellence.
·  Adapt to changing business and guest needs.
·  Monitor industry trends and competitor activities.
·  Plan ahead to ensure resource availability.
·  Anticipate business fluctuations and adjust strategies accordingly.

What are we looking for?

A Restaurant Manager (The Highmore) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Operational & Industry Knowledge

·  Previous exprience in a similar role
·  Strong understanding of  restaurant operations , including purchasing, inventory management, and cost control.
·  Knowledge of food and beverage procurement and stock management.
·  Familiarity with health, safety, and hygiene regulations in the hospitality industry.

Technical & Administrative Skills

·  Proficiency in Microsoft Office and electronic ordering systems .
·  Ability to analyze financial data, manage budgets, and track expenses.
·  Skilled in processing invoices, billing, and maintaining accurate records.
·  Experience with POS systems and restaurant management software is a plus.

Communication & Leadership

·  Strong verbal and written communication skills in English to interact with suppliers, staff, and management.
·  Ability to train and guide team members on ordering procedures and cost control.
·  Excellent organizational and multitasking skills to handle high-pressure environments.
·  Arabic language is an advantage

 

  What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.