Conference and Banqueting Operations Supervisor

Job description

WELCOME TO A WORLD OF OPPORTUNITIES   AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE -  There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

A WORLD OF REWARDS

·  Hourly Rate of £12.80
·  Free and healthy meals when on duty
·  Grow your Career!
·  Personal Development programmes designed to support you at every step of your career
·  A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
·  Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
·  Team Member Referral Program
·  High street discounts: with Perks at Work
·  Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
·  Discounted dental and health cover
·  Free Parking (depending on availability)
·  Discounted Taxi when public transports stop running
·  Guest Experience Day after successfully passing probation
·  Modern and inclusive Team Member’s areas

 

A Conference and Banquet Operations Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

What will I be doing?

·  Supervise Conference and Banqueting operations
·  Communicate and delegate in line with daily function sheets
·  Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
·  Welcome guests in a polite and friendly manner
·  Follow cash handling procedures
·  Manage guest queries in a timely and efficient manner
·  Ensure cleanliness of work areas
·  Plan, organise and control the daily operations
·  Ensure compliance of brand standards
·  Represent needs of the team
·  Assist Food and Beverage with achieving financial targets
·  Assist Conference and Banquet Manager with training and developing the team
·  Assist with annual and mid-year appraisals with team members under your responsibility

 

What are we looking for?

·  Previous Conference and Banquet experience
·  Team leader or supervisor experience in similar roles
·  Good communication skills
·  Ability to work on your own or in teams
·  A candidate who is able to work late night and early mornings shifts
·  The perfect candidate will have vast amount of customer service experience
·  The ability to work at a fast pace environment and maintain a high and positive energy 

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -  Hilton Brands | Global Hospitality Company