Housekeeping Office Supervisor - Hotel del Coronado, Curio Collection by Hilton

Job description

The iconic Hotel del Coronado is looking for a  Housekeeping Office Supervisor to join the Housekeeping team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.  

  

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.  

Classification: {Full-Time} 

Shift: Various – must be available to weekdays, weekends, and holidays. 

Pay Rate: The pay rate for this role is $30-$33 per hour and is based on applicable and specialized experience and location. 

What will I be doing?

A Housekeeping Office Supervisor is responsible for overseeing all office routines and supervising the Office Coordinators. 

·  Consistently model the company's core values and assist team members with all questions. Demonstrate a guest-driven service style with a sense of urgency in all interactions. Assist team members with any questions regarding Unifocus and time-off requests.
·  Handle daily payroll edits and work closely with the payroll department. Close payroll on time every week. Input all schedules in Unifocus and maintain the attendance and corrective action records updated. Handle vacation requests and sick pay requests. Post “open” sections.
·  Opens the house and monitors all coordinators. 
·  Handles schedules for classifications
·  Audit and pays all invoices
·  Coordinates bid sheets
·  Order office supplies. Ensure all paperwork used by Office Coordinators are filled out properly and filed daily. Prepare daily overtime/early out reports for the department and review with the Director. Tabulate daily rooms inspections performed by the Leads and Mangers and review weekly with the Director. Update the office bulletin boards with all current information.
·  Tracks Stay Experience scores and hand over information to the Managers to follow up with the Team Member/Lead. Supervise the Office Coordinators and streamline all procedures on both shifts. Handle the incentives for the department and record keeping. Follow up with Security on safety reports and accidents. Handle the vacation bids and post once approved by the Director. Monitor the training hours for new hires.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

 

·  Access to pay when you need it through DailyPay 
·  Medical Insurance Coverage – for you and your family 
·  Mental health resources including Employee Assistance Program 
·  Best-in-Class Paid Time Off (PTO) 
·  Go Hilton travel program: 100 nights of discounted travel 
·  Parental leave to support new parents 
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 
·  401K plan and company match to help save for your retirement 
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount 
·  Career growth and development 
·  Team Member Resource Groups 
·  Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment.