Operations Manager- DoubleTree by Hilton Lincoln - Franchise

Job description

Job Requirements

What we're looking for:

Are you a seasoned leader with a proven track record in the hospitality realm? As the Operations Manager, we're seeking someone with exceptional organisational skills, a strategic mindset, and a flair for team collaboration. Your ability to inspire and develop a talented team coupled with a sharp focus on operational efficiency and guest satisfaction, will drive our hotel towards excellence. We value proactive problem-solving, financial acumen, and a passion for staying ahead in the dynamic world of hospitality. If you're ready to lead with finesse, innovate with vision, and play a key role in our hotel's success story, we invite you to step into this pivotal leadership role.

Day in the life of:

Working closely with the General Manager, this role will form a valuable part of the hotel’s executive team. You will be expected to demonstrate a proven track record of driving change, implementing and maintaining high standards and will be a natural leader to our workforce.

Work Experience

Example Key Responsibilities:

·  Support everyday activities, planning and assigning work ensuring to always have the right staffing numbers
·  Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s policies and procedures and regulatory requirements
·  Support the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
·  Support the General Manager in preparing weekly revenue forecasts and annual budget preparation
·  Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
·  Interact with guests and external contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members
·  Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
·  Acting as the hotel’s guest feedback champion
·  Responsible for driving and auditing hotel cleanliness
·  Line Management for Houskeeping, Maintenance and Front Office
·  Responsible for welfare of the team and positive culture
·  Driving standards across the hotel (uniform, SOP’s etc.)
·  Key part of internal committees regarding the team, community, and guest
·  Undertaking project work
·  Champion and driver of brand standards and quality assurance performance
·  Holiday cover for the General Manager
·  Supporting the General Manager with driving internal meetings including daily briefing meetings, HOD meetings etc.
·  Responsible for the Health and Safety / FIRE planning and compliance with support from the maintenance team
·  Team member coaching/training alongside Line Management duties
·  Excellent organisational and leadership skills

Line Management Duties:

·  Carrying out HR duties, such as interviewing, 1:1’s, appraisals, and personal development of team members
·  Promote teamwork and quality service through daily communication and coordination with other shifts
·  Delivering training and coaching to team members. Spotting re-training needs when they arise
·  Ensuring the team’s continual development, taking advantage of any training, workshop, and further education opportunities
·  Appropriate absence management
·  Rota duties, in line with the needs of the business

Benefits

What you'll get in return:

·  Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
·  Continuous learning & development opportunities 
·  Free access to 24/7 employee assistance program 
·  Team member of the month - £100 and Team member of the year - £500
·  Competitive pay and package including bonus scheme
·  Additional annual leave and family leave
·  Additional pension contribution

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.