【Hilton Osaka】Outlet Captain　アウトレット・キャプテン - MYPLACE CAFE & BAR (Front Line)

Job description

The Outlet Captain is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton. 

 

What will I be doing?  

 

As the Outlet Team Leader, you will be responsible for performing the following tasks to the highest standards: 

• Confidently know the food and beverage menu contents and explain them in detail to guests. 

• Understand dietary requirements and offer appropriate suggestions. 

• Make suggestions on the menu that might suit guests of different nationalities. 

• Familiarize with menu items of all other outlets to recommend guests to other outlets. 

• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period. 

• Ensure that everything is clean and tidy, ready for guests to enter the restaurant. 

• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager. 

• Greet all guests who walk past your outlet and offer them menus to view when appropriate. 

• Ensure that all service procedures are carried out to the standards required. 

• Accommodate any guest request or offer appropriate alternatives. 

• Take personal responsibility for the service experience of all guests in your designated area. 

• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager. 

• When passing by guest tables, check if they require service. 

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. 

• Make sure that all areas are cleaned and maintained in accordance with operating procedures. 

• Positively end the guests experience by checking on their satisfaction. 

• Ensure that safe and healthy working practices are observed throughout the service.

• Report any accidents / incidents to the Supervisor / Manager. 

• Ensure that the Food & Beverage mission is established and instilled in you and all team members. 

• Train new team members and trainees. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

 

An Outlet Captain serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 2-4 years in a4 / 5-star category hotel. 

• Good Japanese and English skills, both verbal and written to meet business needs. 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Strong leadership and training skills.