Guest Services Supervisor - Hotel del Coronado, A Curio Collection by Hilton

Job description

The iconic Hotel del Coronado is looking for a  Guest Services Supervisor to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. 

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. 

 

Want to learn more? Hotel Website , Facebook , Instagram , Pinterest

 

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $25 and is based on applicable and specialized experience and location.

What will I be doing? 

The Guest Services Supervisor is responsible for supervising the day to day operations of Guest Services and Bell Services to ensure they are in alignment with guest expectations and established performance standards. This supervisor will act as an ambassador for the hotel at all times. Promotes service excellence and enhancement opportunities to our guests and completes other duties as assigned.

·  Directly oversee and support valet, bell, front desk and overall parking and transportation operations. Resolve team member and guest inquiries and complaints
·  Guest Service team auditing, record keeping, stat tracking and procedural monitoring. Supply inventory tracking. Coach and train team members and complete daily Stay Experience and Guest Assistance responses.
·  Monitor and respond to communications (emails, texts, phone calls and in person).
·  Assist with VIP reservations full cycle: pre-arrival, arrival, during stay and departure 
·  Participate in internal and external meetings as determined by Guest Services Management. i.e. departmental meetings, operational pre-shifts, summit meetings, resume meetings, etc.
·  Must have a valid California Driver's License

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

 

·         Access to pay when you need it through DailyPay

·         Medical Insurance Coverage – for you and your family

·         Mental health resources including Employee Assistance Program

·         Best-in-Class Paid Time Off (PTO)

·         Go Hilton travel program: 100 nights of discounted travel

·         Parental leave to support new parents

·         Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·         401K plan and company match to help save for your retirement

·         Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

·         Career growth and development

·         Team Member Resource Groups

·         Recognition and rewards programs

 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.