Front Office Manager m/w/d - Franchise

Job description

Job Requirements

375 rooms, 18 meeting rooms with over 2,500 sqm of space, perfect location for trade fairs and events

and endless possibilities - Welcome to the Hilton Düsseldorf!

You Tasks:

·  You are responsible for the smooth running of all term tasks in the front office area 
·  You are responsible for the satisfaction of our guests and this has top priority for you
·  You control our standards, optimize them or introduce new standards if necessary and train the staff accordingly
·  Together with your staff, you will design their success planning and active further development
·  You prepare various business reports
·  You ensure and control cost compliance in the department
·  You participate in the strategic planning and goal setting of the hotel
·  You act as a role model in leading and motivating your employees
·  You take a pro-active role in recruiting your team and participate in job interviews
·  You will conduct training, appraisal interviews and feedback sessions with employees   
·  You are responsible for a thorough and detailed induction of new employees  
·  You will participate in the rotating Manager on Duty system (including weekends)

Work Experience

You Profile:

·  You are friendly and open
·  You also love direct contact with guests
·  You exude motivation and team spirit
·  You are patient and service-oriented
·  You are an organizational talent
·  You can communicate very well in German and English
·  You lead your team with your authentic personality
·  You are flexible and able to work under pressure
·  You think entrepreneurially and have MS Office know-how
·  You work conscientiously and get to the bottom of things

Benefits

A world of advantages:

·  permanent employment
·  friendly, competent team
·  a workplace where your strengths and ideas are put to good use
·  You report directly to the hotel manager
·  Personal development opportunities and individual feedback sessions
·  Access to Hilton University with many course offerings
·  Worldwide accommodation in Hilton hotels at employee rates
·  Bonus-eligible position, individual agre

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.