Events & Outlets Sales Executive

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

 

The Events & Outlets Sales Executive is responsible for proactively soliciting and managing restaurant sales-related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience, providing service to customers in order to grow the business. 

 

What will I be doing?  

As the Events & Outlets Sales Executive, you will be responsible for performing the following tasks to the highest standards:

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Maintain Strong contacts with F&B Manager, in order to manage daily target FB outlets.

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Must establish strong contacts with food & beverage, lifestyle and trade publications.

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In coordination with the Marketing and communication manager Plan and conduct public relations activities designed to create and maintain a favorable public image of each outlet.

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Coordinate familiarization visits and stay experiences for media; market media visits to introduce new and existing concepts.

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Evaluate media opportunities.

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Welcome and host VIP visitors to the property; working nights and weekends are required.

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Work with marketing department to create, develop and coordinate promotions and events with measurable value.

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Collaborate with marketing manager to cross-promote outlets, rooms and vice versa.

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Create and manage the content for the F&B outlets and special events social media channels.

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Represent the hotel at community and social events.

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Maintain a media activity database and monthly report.

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Maintain grow and manage the outlets database.

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Exposure all the outlets in the F&B scene in Jakarta and in Indonesia in general.

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Prepare the Marketing Plan, together with the Marketing Manager

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In coordination with the Marketing department facilitate the production of collaterals

· 
Plan and manage special events with third parties.

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Implementing and managing the loyalty program for FB Outlets

· 
Managing and updating the costumer database

What are we looking for? 

As an Events & Outlets Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Minimum 2 year of experience in a related field. 

• High School diploma or GED. 

• 2 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area / 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required. 

• Professional demeanour exhibiting behavioural styles that convey confidence and command respect from others, making a good first impression in alignment with the hotel’s values. 

• Adaptability in maintaining performance level under pressure or when experiencing changes or challenges in the workplace. 

• Drive results by setting high standards of performance for self and / or others, assuming responsibility for work objectives, initiating, focusing, and monitoring the efforts of self and / or others towards the accomplishment of goals, proactively taking action and going beyond what is required. 

• Build and contribute to the team by leading and participating as a member of the team, moving towards the completion of common goals while fostering cohesion and collaboration among team members. 

• Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

• Develop and sustain relationships based on an understanding of customer needs and acting consistently. 

• Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges. 

• Ensure that efforts serve sales objectives, maximizing the productiveness of interactions by monitoring and building on customers’ cues. 

• Support the Food & Beverage operation by engaging customers during visits in the restaurants, seeking and taking appropriate actions on customer feedback and taking responsibility for customer satisfaction and loyalty. 

• Able to use basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.). 

• Able to read and understand work related documents. 

• Able to communicate effectively in writing as appropriate for the needs of the audience. 

 

What will it be like to work for Hilton?  

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!