Executive Housekeeper - Waldorf Astoria Doha Lusail

Job description

An Executive Housekeeper is responsible for overseeing all housekeeping & laundry operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As an Executive Housekeeper, you are responsible for overseeing all housekeeping& laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

·  Lead and supervise all housekeeping & laundry operations
·  Analyze guest satisfaction trends and implement continuous improvement strategies
·  Control departmental budget, manage stock, optimize costs, and coordinate efficient schedules
·  Set clear department goals, objectives, work schedules, budgets, and standard operating procedures
·  Regularly inspect facilities to ensure compliance with quality and safety standards
·  Ensure team members are well-informed about room categories, amenities, and services
·  Foster strong communication and relationships with hotel departments, guests, and suppliers
·  Ensure adequate staffing levels to meet business requirements
·  Promote continuous team development through training initiatives
·  Lead regular meetings and document minutes for clear communication
·  Address and manage team members' performance in alignment with company policies and standards
·  Recruit, train, and develop the housekeeping/laundry team for optimal performance
·  Utilize property management systems efficiently
·  Collaborate with other departments as necessary to support hotel operations

What are we looking for?

 An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

·  At least 2-3 years of experience in a similar housekeeping & laundry management role
·  Previous experience in a luxury hotel or high-end hospitality environment
·  Previous experience in the Middle East
·  Proven track record managing large teams - large-scale leisure, spa, and housekeeping operations
·  Strong commercial awareness and cost control abilities
·  Experience with department management and P&L
·  Excellent leadership, communication, and interpersonal skills
·  Dedicated to high levels of customer service
·  Ability to perform under pressure
·  IT proficiency and familiarity with Microsoft Office
·  Strong grooming standards
·  Flexible in responding to various work situations
·  Strong organizational, budget management, and problem-solving skills
·  Passion for exceptional guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Familiarity with Property Management Systems
·  Previous experience in a similar role

 

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.