Job description

Job Description Summary

Job Description

Essential Responsibilities

• Manage and execute Protection relay product repairs in Singapore regional Service Centre (LSC) and on the international customer sites where necessary.
• Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and after sales services support.
• Become an expert in utilizing one of the best customer case management tool – Salesforce, own & deliver the resolution of product technical issue cases.
• Support an international team of GE VERNOVA engineers delivering product services, troubleshooting, product quality improvement and customer feedback.
• Troubleshoot, analyze and resolve complex customer issues remotely, at LSC and at site.
• Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
• Maintain accurate and traceable records on work completed and prepare regular reports as and when required.
• Generate technical letters communicating product specific information & manage customer relationships.
• Manage repair center inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of Singapore repair center.
• Prepare quarterly back-charge reports for factories for warranty work completed.
• Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipment.
• Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
• Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.

Qualification Requirements:

• Degree in Engineering from an accredited university. Major in Electrical [Power] is preferred.
• 2 years experience in power system protection, automation, or control applications, technical support, services, laboratory work environment.
• Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
• Graduate engineers with major in Electrical Power engineering with interest in Protection & Control, automation applications & services are encouraged to apply.
• Proficient in both spoken and written English is a must.
• Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
• Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.

Desired Characteristics:

• Able to work independently, work with international factories, willing to travel to customer sites.
• Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
• Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.

Additional Information