Services Specialist 1 - Customer Order and Fulfillment

Job description

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

·  Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
·  Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
·  Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
·  Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
·  Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
·  Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE Vernova. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

·  This role requires basic experience in the Services & Customer Order and Fulfillment.
·  Bachelor's degree from an accredited university or college
·  Advanced English skills
·  Strong Excel skills

Desired Characteristics

· 
Strong oral and written communication skills.

· 
Ability to document, plan, market, and execute programs.

· 
some experience with ERP such as SAP.

· 
Self starter.

· 
Team player.

· 
Experience working in a multicultural environment.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce.

·  Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
·  A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
·  GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development .

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Additional Information

Relocation Assistance Provided: No