Services Specialist 2 - Customer Order and Fulfillment

Job description

Job Description Summary

GE’s Power Conversion & storage business, part of GE Vernova, provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, power electronics, drives and control technologies.

Job Description

As a member of the Spare Parts & Repairs Order to Remittance (OTR) team, you will be responsible for managing the end-to-end process from customer PO through to payment remittance. This role involves coordinating with various departments to ensure efficient operations and providing exceptional customer service.

Job Description

In this role you will focus on running the day-to-day Parts & Repairs orders and fulfilment process

·  Take ownership of Sales Orders in SAP following order handover, managing all aspects of order fulfilment to ensure on-time delivery to customers.
·  Liaise with stakeholders including sourcing, procurement, repair vendors, warehouse, logistics, compliance, and finance to resolve issues and facilitate smooth order progression.
·  Communicate updates regularly to your internal and external customers on their orders and any issues raised.
·  Facilitate accurate financial reporting by regularly updating pacing risks and opportunities.
·  Actively participate in daily operational meetings, identify opportunities to streamline processes, and collaborate with cross-functional teams to implement improvements.
·  Ensure compliance with GE policies, local guidelines, and relevant laws.

We are looking for a committed and professional individual with:

·  Experience in Salesforce and SAP or similar system
·  Experience in service or customer support organisation
·  Strong organisational and communication skills with an attention to detail
·  Ability to work collaboratively in cross-functional environments.
·  Additional languages an advantage
·  Proficiency in Microsoft Office tools: Excel, Word, PowerPoint & Outlook

You can expect from us:

·  Challenging and exciting projects.
·  A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements.
·  Attractive compensation.
·  Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Flexible pension with Company Contribution; Income protection; Private Health Insurance; Life Assurance, healthy lifestyle account.
·  34 days of vacation including national holidays and the ability to flex depending on needs.

Additional Information

Relocation Assistance Provided: No