Senior Services Consultant - Implementation

Job description

3114287
City

Pleasanton
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Services
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

California
Postal Code

94588
Role Summary/Purpose

In this role, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments.
Essential Responsibilities

Essential Responsibilities:

You will act as an SME for the organization, coordinating cross-organizationally and independently mentoring peers.

In this role, you will:

·  Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions

·  Provide technical support to applications

·  Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations

·  Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process

·  Execute on and serve as technical lead for the implementation of software solutions.

·  Own technical deliverables during the entire lifecycle of the projects.

·  Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations.

·  Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.

·  Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Digital products and services.

·  Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution.

·  May serve as a technical leader or mentor on complex, integrated customer implementations, either within individual project teams and/or cross-organizationally.

·  Effectively apply GE Digital execution methodology and project standards.

·  Maintain & continuously update technical skills and knowledge.

·  Work independently as well as part of the team.

·  Maintain strong customer relational and communication skills
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s degree or equivalent (defined as: High School Diploma/GED and 5+ years progressive experience in software services).

·  3 -5 years of experience in software services,

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be willing to travel 10%

·  Must be willing to work out of an office located in Pleasanton, CA
Desired Characteristics

Desired Characteristics:

·  Salesforce Platform App Builder and Developer certification(s) preferred

·  Technical experience with Force.com, SFDC Administrator, Visual Force, or Java preferred

Technical Expertise:

·  Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Coaches others on troubleshooting and problem-solving techniques.

·  Acts as a resource for others in solution design. Knows best practices which result in higher adoption of solutions based on product capabilities.

·  Understands and can work within multiple project management methodologies including waterfull, Agile and hybrid

Business Acumen:

·  Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.

Leadership:

·  Helps team members understand their contributions in support of the broader direction.

·  Serves as a mentor and functional expert to newer team members in support of business goals and objectives and product development roadmap

·  Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments.

Personal Attributes:

·  Engages with product related problems and questions in a disciplined and rigorous manner.

·  Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.

#DTR
About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines
and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by
speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and
capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects
people, and machines. It’s about making infrastructure more intelligent and advancing the
industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy,
healthcare, transportation, manufacturing. It’s about making the world work better. GE is
transforming itself to become the world's premier digital industrial company, executing critical
outcomes for our customers. Explore how you can drive greater asset reliability, lower operating
costs, reduce risk and accelerate operational performance with our Predix platform and software
solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.