Fleet Operations Admin Team Lead

Job description

Job Description Summary

Fleet Operations Admin Team Lead will manage a global team of Fleet Operations Admin Specialists to ensure timely, professional support to fleet customers, coordinate closely with fleet vendors to resolve vehicle issues, and manage the end-to-end lifecycle of leased vehicles. The role will drive performance to service level KPIs, keeping customer experience at the centre of all decisions. The role will build strong relationships with internal customers and suppliers, and maintain high standards of accuracy and compliance.

Job Description

Key responsibilities

Team Leadership

·  Lead, coach, and develop a team of fleet admins (locally and remotely located), ensuring coverage across global geographies and adherence to defined SLAs and quality standards.
·  Oversee case queues, triage priorities, manage escalations in partnership with Regional Fleet Leads, and ensure timely, courteous communication with internal customers in line with operational and strategic aims.
·  Drive fleet expertise within the team through structured knowledge sharing, training, and standard work, fostering a supportive, high-performance team culture

Customer, stakeholder, and vendor management

·  Build effective working relationships with internal stakeholders (HR, Total Rewards, Finance, Legal/EHS) and fleet vendors, ensuring early identification of requirements and proactive resolution of service issues
·  Hold regular service level reviews with key internal customer stakeholders to advise on escalations in a professional and timely manner.

Vehicle lifecycle operations

·  Oversee end-to-end order management for new lease vehicles: eligibility/approval, specification, ordering, tracking order-to-delivery, handover, and onboarding into systems.
·  Manage renewals and returns (de-fleet) to avoid service gaps and minimize cost exposure (e.g., off-lease timing, damage, mileage, and turnaround).
·  Ensure high-quality, compliant administration of fleet processes and documentation across all lifecycle stages.

Data, systems, and reporting

·  Maintain data accuracy and completeness in Workday and fleet inventory systems
·  Maintain daily/weekly/monthly KPI dashboards and insights covering SLA attainment (response and resolution), case backlog/aging, order cycle times, on-time renewals/returns, vehicle downtime, vendor SLA performance, customer satisfaction, and data quality.
·  Implement and maintain daily management and visual management rigour.

Continuous improvement and governance

·  Seek customer feedback and use operational data to identify opportunities for process standardization, simplification, and efficiency gains.
·  Champion GE Vernova’s strategic fleet goals: driving safety, improving quality, reducing cost, and reducing CO2 emissions.
·  Ensure compliance with legal requirements and GE Vernova policies; maintain a strong controllership and confidentiality mindset.
·  Using acquired experience, supports the company with cost-saving recommendations and takes an active role in harmonizing, improving, and simplifying fleet operations processes.

Qualifications and experience

·  Experience leading operational teams in a fast-paced, customer-oriented environment; proven ability to manage distributed/remote teams and drive performance from third-party suppliers.
·  Strong grounding in fleet operational processes and service desk/case management tools (ServiceCloud or similar).
·  Able to prioritize multiple tasks and meet deadlines.  Experience of working on multiple projects in parallel
·  Experience improving processes in a matrix organization; confident working with a remote client base.
·  Fluency in English with polite, professional communication skills.
·  Strong IT skills including Excel, Word; experience with Workday and fleet inventory data preferred.
·  Decisiveness, self-motivation, and the ability to work with minimal supervision; proactive problem-solving with the ability to anticipate and resolve challenges.
·  Supportive, enthusiastic team player who builds trust and drives engagement. Key performance indicators (examples)

Working model

·  Global scope; flexibility to collaborate across time zones required
·  Occasional travel for vendor reviews, regional alignment, and team engagement as needed.

Additional Information

Relocation Assistance Provided: No

- This is a remote position