eCustomer Care Specialist

Job description

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple full-time eCustomer Care Specialists, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.

 

“We provide a necessary service that is essential to keeping the rest of the company on good terms with our customers and ensures any and all issues are resolved with the customers' best interest at heart.” – Current eCustomer Care Specialist, with Foot Locker since 2023

 

Available full-time shifts:

·  Tuesday-Friday 1pm-9pm (on-site) & Saturday 10am-6pm (remote)
·  Monday-Friday 1pm-9pm (on-site)

There may be mandatory extra hours as required based on business needs.

 

Compensation:   $16.50 / hour 

 

Next available start date:  

 

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
·  Documenting and handling all in-store customer service issues including responding to legal concerns
·  Efficiently entering customer information and call notes into the order management system
·  Accurately completing appropriate follow-up actions for order and service resolution
·  Speaking with customers directly over the phone to resolve issues or concerns as needed
Qualifications

·  Proficient computer navigation skills including ability to multi-task
·  Ability to type 30 WPM minimum
·  Positive attitude and professionalism while speaking with customers
·  High-level grammar and writing abilities

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) / Roth 401(k)
·  Opportunities for advancement
·  Recognition and appreciation programs
·  Learning and development platforms
·  Stock purchase plan
·  Tuition reimbursement for qualified courses
·  Employee referral program
·  Life insurance
·  Employee Resource Groups