Digital Solutions Analyst

Job description

Overview (Text Only)

Are you passionate about creating seamless digital experiences and driving automation? Foot Locker is looking for a Digital Solutions Analyst to join our team in Singapore and help us elevate customer service.This role blends strategic automation leadership with hands-on digital platform management to enhance customer experience across Foot Locker’s global support ecosystem.  Success means you will drive automation of service interactions, optimize digital support tools (especially Zendesk), and collaborate cross-functionally to ensure seamless, scalable, and customer-centric solutions.
Responsibilities

What You’ll Do:

 

·  Lead automation and process improvement initiatives and optimize digital support tools like Zendesk.
·  Configure workflows, triggers, and macros to enhance customer journeys.
·  Collaborate with Customer Service, Marketing, and Engineering teams to deliver scalable solutions.
·  Analyze customer feedback and performance metrics to identify opportunities for improvement.
·  Keep our self-service content fresh and relevant for every campaign and product launch.
·  Conduct QA testing on new automation features or integrations (e.g., OMS, CMS).
·  Collaborate with global teams to ensure localization and consistency across regions
·  Analyse customer feedback and satisfaction metrics to identify areas of coaching and improvement.
Qualifications

What You’ll Bring:

 

·  3+ years of hands-on Zendesk Sunshine administration or development experience.
·  Strong knowledge of HTML, CSS3, SCSS, JSON, and JavaScript (Vue.js preferred).
·  Experience with AI bots, unified communication systems, and customer feedback platforms.
·  A proactive problem-solver with excellent communication and collaboration skills.
·  Zendesk certification (or willingness to obtain).
·  Proficient in managing multiple tasks in a high-volume, fast-paced environment.
Benefits

Why Foot Locker?

 

At Foot Locker, we don’t just sell sneakers—we create experiences. Join a global brand that values innovation, teamwork, and customer obsession. Be part of a fast-paced environment where your ideas make an impact.

 

Lace Up for Your Next Career Move at Foot Locker Singapore!

Apply now and help us redefine digital customer service at Foot Locker!