Temp Contractors (2 months) - Phone Surveys, Advisory, Singapore (March to April 2017)

Job description

In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a customer advisory professional, you'll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you'll work closely with our clients' marketing, sales and customer service functions, helping to ensure they interact effectively with their customer base.

Through our structured learning and development program, you'll develop the skills, knowledge and experience to help grow our clients' businesses. And with a network that stretches across the world, you'll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Desired profile

About the opportunity

In your role as a Temporary Contractor in the PI-Customer, Advisory team, you'll:

·  Conduct surveys with clients' customers. This may include :
·  Inviting customers to participate in the survey
·  Conduct the customer experience survey via telephone / face-to-face
·  Validate all completed customer experience surveys that may have been completed through a variety of channels/platforms
·  Providing technical support for survey respondents who may call/email requesting for assistance
·  Managing the online customer experience surveys
·  Tracking of responses received through face-to-face interviews, phone interviews and online platform on a daily basis to identify respondents for follow-up
·  Checking of survey responses received from survey house for completeness and accuracy in data entry
·  Performing data entry of survey results into MS excel / powerpoint
·  Assist with consolidation of all survey responses from various platforms for tabulation and analysis

Duration and proposed start date:

·  3 rd March to 30 th April 2017
·  Option to extend if required
·  Number of working hours per week : 40 hours
·  Working times may be staggered as required / broken into shifts

About You

We're looking for people with the following experience:

·  Minimally A Level or Poly students
·  Excellent communication skills
·  Pleasant sounding voice
·  In order to liaise with Multi-lingual speaking customers, proficiency in English and Chinese languages is compulsory
·  Proficiency in Bahasa Indonesia language would be an advantage
·  Proficient in MS Excel and MS Powerpoint

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.