Software Distribution Technician

Job description

Job Summary:

A desktop configuration specialist who engineers, processes, and maintains the services required to build, maintain, and support Windows and MacOS devices, through both legacy and cloud based methods.

Analytical/Decision Making Responsibilities:

·  Ability to identify potential points of failure, pain points, bottle necks, and design and implement solutions to alleviate/automate them.
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Assists team lead in classifying and prioritizing issues related to products they manage.

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Provides recommendations and analytical expertise on requests raised by projects, and challenges these requests if necessary.

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Proven ability to identify and coordinate resolutions of issues affecting a sub-area/area/global regions

    

Knowledge and Skills required:

·  Extensive knowledge of IT Operations
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Familiarity with ServiceNow or generalized ticking of incident, problem, and change management processes and procedures

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A high degree of knowledge and experience with Windows Desktop OS's and corresponding management tools (GPMC, SCCM, and Intune)

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A high degree of knowledge and experience with MacOS and corresponding management tools (Jamf / Intune)

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Extensive Knowledge of modern OS light touch deployment methodologies (Autopilot & DEP)

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Advanced Troubleshooting skills of OPP, IE/Edge, Chrome, Windows, MacOS, Skype, and OneDrive

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Fundamental understanding of network concepts (PAC Files, DNS, DHCP, Firewalls, and Proxies)

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Advanced programing/scripting skills in PowerShell, bash, python, and VB

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Fundamental understanding of both application and machine virtualization products

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Strong interpersonal, client service, communications, and project management skills

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Ability to work under pressure and independently in a crisis situation

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The ability to work effectively work and team with clients, management, and staff members who are geographically dispersed.

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Generalized understanding of Azure AD, and MS cloud offerings

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The ability to document processes and fixes.

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The ability to read, write, and understand the English language

    

Experience:

·  Approximately 10 years of Windows desktop management/engineering experience
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5 years of experience in MacOS management/experience

Education:

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Ideally a bachelor's degree in engineering, computer science, or a related discipline

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A certification, trade school degrees, or a solid work history will be considered if such a degree has not been obtained