Service Line Support - Supervising Analyst

Job description

Job Description

Job Title : Supervising Analyst

Location : Gurugram

­Reports to : Assistant Manager/Manager

About EY Global Delivery Services

·  EY Global Delivery Services (GDS) consists of various service delivery centers from which our Client Service and Enablement Services teams operate to deliver strategic support to our EY member firms. GDS spans across geographies, practices, services lines, sectors and competencies within EY to deliver deeply-integrated services that result in efficient and world-class solutions.
·  GDS team is around 30,000 strong across five countries and plays an important role in EY’s growth strategy. With clear vision for the future and commitment to develop outstanding leaders, EY will enable you to nurture your career by providing collaborative, innovative and enriched environment through cross border and cross-cultural work experience.

Benefits and Flexibilities

·  EY believes in “people-first” culture. Hence, great perks are awaiting once you will be part of EY GDS family:
·  World class infrastructure offering flexible working environment and laptops
·  Work life balance and opportunity to work remotely on need basis
·  Adherence to employee safety first policy
·  Best in industry leave policy
·  Best in class allowances offered to the staff working in shifts
·  Networking and collaboration opportunities by exposure to industry best practices through external conferences and seminars
·  Accentuate your career with globally recognized EY acclaimed badges

Know Your Business Vertical

·  Enablement Services is a fast growing vertical in EY GDS
·  The vertical takes care of portfolio ranging across domains, works with global clients, uses cutting edge technologies and enterprise level tools
·  Industry leader in robotics process automation, process efficiency and transformation
·  Quality of work and diversified role are the key focus
·  Focus on individual’s career through constructive feedback environment
·  Driving specific initiatives on bringing gender parity in workforce
·  Most preferred vertical by employees based on Global People Survey – 2018

Job Summary :

This role requires regular interaction with clients on day to day basis to understand business requirements and deliver required solutions. In this role, you are responsible to drive Real-time monitoring and quality reviews, which are run by the Firm on client engagements to ensure compliance of EY’s policies and procedures.

Essential Functions of the Job:

Below are the roles and responsibilities:

 
Your Client Responsibilities:

·  Perform research in propriety EY databases & some external databases to identify the current & historical relationships of EY with the various parties involved in an engagement
·  Upload the research output in the prescribed format
·  Analyze the research to identify any probable non-compliance issues
·  Reviews deliverables from peers and team members when required and provide constructive feedback.
·  Initiates collaboration with others and spontaneously assists others in the delivery of their work.
·  Contributes to scoping, determining approach and methodology and project planning.
·  Serves as a first point of contact for any escalations or communications at a transaction level
·  Facilitating communication as the single point of contact(SPOC) for assigned customers
·  To be a SME (subject matter expert) for assigned processes and projects.
·  To develop, manage and strengthen internal and external stakeholder relationships.
·  Responsible for overall service delivery of the projects
·  Focus on quality and other applicable KPIs

 

Your People Responsibilities:

·  Supports documentation of ideas for process improvements that enhance quality and efficiency of projects.
·  Actively participates in projects that are directly linked to managing people.
·  Coaching and guiding new and tenured team members to enable them to deliver effectively in their jobs.
·  Conducts training sessions and participates in RMS internal and GDS wide training events.
·  Contributes meaningful ideas for the development of RMS

 

You are expected to have below mentioned skills:

·  Good written and oral communication skill
·  Good interpersonal skills and decision-making capabilities
·  Expertise in MS office tools – Excel, Power Point and Word

 

Job Requirements:

Education:

MBA 

Experience:

4-6 years of relevant experience