Resource Coordinator, Core Business Services

Job description

EY is a global professional services organisation providing advisory, assurance, tax and transaction services.
We are committed to doing our part in building a better working world, to help create wider economic and socialbenefits today, and a strong legacy for a better tomorrow.

The opportunity

You will be responsible for working closely with key internal stakeholders to address resource needs for our Assurance Practice. Working as part of a broader Assurance team, you will be responsible for applying consistent resource planning across a range of engagements and will work closely with the business to ensure all staffing needs are met. 

Primary areas of responsibility include the allocation of staff resources, resolving booking conflicts, and monitoring availability and staffing requirements through the firm’s Resource Management System (Retain). 

You will also contribute to the broader Singapore Assurance resource team, working with other Resource Coordinators to share information, ideas and workloads, and to apply best practice resource planning across the business.

Your key responsibilities

·  Monitor and process staff scheduling requests made by engagement personnel
·  Analyse and challenge resourcing requests against key engagement metrics to ensure the appropriate allocation of resources
·  Identify and monitor resource availability, conflicts and shortages
·  Prepare relevant resourcing reports and analyse for inconsistencies, for example: chargeability, utilisation
·  Educate client servicing personnel on the resourcing process
·  Identify and implement improvements in practices, processes and reporting
·  General admin and other related duties – data entry, timesheet monitoring, locker allocation

Skills and attributes for success

·  Proficiency in Microsoft applications
·  Intermediate - Advanced Excel skills
·  Experience working closely with large groups of people in a professional service-oriented environment  (workforce planning or previous resource planning is advantageous, but not essential)
·  Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels
·  Strong problem solving and decision-making skills
·  Strong conflict resolution and negotiating skills to balance individual and business needs
·  Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload

To qualify for the role you must have

·  Experience working closely with large groups of people in a professional service-oriented environment
·  Ownership for deliverables, actions and outcomes
·  Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
·  A key interest in resource management and driving best practices
·  An understanding of the basic financial drivers and key KPI’s of a professional services firm – particularly around production and utilisation or a proven aptitude to learn in this area
·  Experience in information/data analysis with a high degree of accuracy
·  Ability to work as a team and adapt to changing priorities within the business and operational market
·  A positive attitude and a ‘can do’ approach to the position and ability to work autonomously

Ideally, you’ll also have

·  Experience in workforce or resource planning

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

·  Support, coaching and feedback from engaging colleagues
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that is right for you

About EY

As a global leader in assurance, tax, strategy and transactions, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. 

Apply now

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