PMO/Analyst/Service Admin

Job description

Position Summary:

   

A project manager is responsible for delivering IT projects to schedule, budget and quality. The role requires mastery of the technical knowledge of project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. Senior project manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers.

 

Essential Functions of the Job:

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Successfully execute the project to agreed schedule, budget and scope

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Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management

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Plan the project based on a defined need – results in detailed scope/budget/schedule baseline

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Monitor and control the work to ensure that the project remains on track and in control

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Plan for and manage change

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Reports on variances to the approved project baseline

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Close the project to formalize acceptance of the project result and release project resources

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Interface and communicate with project team, management and stakeholders

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Manage project work and resources to enable successful and timely completion of the project

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Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors

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Delivery of projects aligned to overall business and technology strategies and architectures

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Work within defined governance processes

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Manage external contracts and suppliers where required

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Support development of business cases with the customer team including leading on the solutions estimate

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Lead the development of the project charter and scope, and ensure delivery of the solution to schedule, budget and scope

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Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales

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Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the project.

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Ensures that quality project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables

Analytical/Decision Making Responsibilities:

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Monitors and manages project baseline to ensure activities are occurring as planned - scope, budget and schedule – manages variances

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Proactively performance monitoring and reporting on project/program scope, time, cost, quality, risks and overall project/program health.

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Leading the project/program team, working with global executives, management teams and IT Services Teams to ensure project/program success.

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Proactively identify risks and issues on projects - leading team to develop risk management and issues management plans

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Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget

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Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution

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Develop and manage plans to address project strengths, weaknesses, opportunities and threats

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Ability to balance both the "science" of how to perform project management and the "art" of project management, which is learned through experience and skill training/application

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Analytical skills and problem solving skills needed to manage multiple factors on a project simultaneously

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Demonstrate business analytics to manage and meet sponsor and customer needs

Knowledge and Skills Requirements:

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 Experience of managing IT projects with personal accountability for delivering to time and cost for large, complex projects typically from $100,000 up to $5m in value and 6 to 18 months in duration

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IT Infrastructure Management Knowledge – Networking, Sever Management, End User Computing, Voice & VoIP, etc

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Mastery of project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)

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Track record of customer focus, based on openness, trust, and delivering on promises

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Not mandatory but desirable - management skills to manage one or more large, complex projects simultaneously

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IT background with experience across the systems development life cycle with experience in all project phases – plan, initiate, elaborate, design, build, test, implement.

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Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication

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Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams

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Strong communication and interpersonal skills (includes negotiation)

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Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

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Leader in the use of IT methodologies, processes and standards for project management

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Experience in working with Global teams – internal resources, contracting resources, suppliers/hardware & software vendors

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Not mandatory but desirable - experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement

    

Supervision Responsibilities:

·  Direct supervision provided by an experienced program manager or sub-lead; frequency on a weekly or as needed basis
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Project manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated

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The project manager leads project teams consisting of cross functional, global, and virtual groups; assigns responsibility to members; monitors progress; no direct supervision responsibility.

  

Other Requirements:

·  Willing to work in shifts to support APAC, Americas, or EMEA, as per the business need.

   APAC Shift – willing to start by 4am(IST)

   US Shift – start in the India evening hours, could go up to 1:30am(IST)

    

Job Requirements:

   

Education:

 

· 
A degree in Computer Science or a related discipline; or equivalent work experience

 

Experience:

·  12 – 17 years of working experience in the IT industry.
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5 to 10 years of experience in project management

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Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)

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Work experience in a professional services industry, and in multinational company/global firm is preferred

Certification Requirements:

·  PMP and/or Prince 2 Practitioner Certification is must
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Agile certification would be advantageous

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Familiarity with ITIL v2 or 3 would be advantageous