Platform/System Engineer - Service Now

Job description

The Platform/System Engineer takes additional leadership responsibilities within a project. In addition to the general responsibilities and skills, these are the specific requirements for this job:

·  Responsibility for detailed technical design at a solution level.
·  Estimating technical effort, work breakdown structure, risks and solutions at a solution level.
·  Responsibility for delivery of overall technical solution to schedule and time.
·  Lead efforts with development team to conduct platform upgrades and coordinate for defined issues to be addressed
·  Responsible for enhancements and maintaining sanity of ServiceNow Platform
·  Coaching and mentoring other engineers in the ServiceNow space
·  Management responsibilities and guiding fellow platform engineers in the ServiceNow team
·  Working experience in projects being executed in SAFe Agile.
·  Driving increase in software component reuse, platforms and environment consolidation and championing the goal of reducing overall IT costs.
·  Stakeholder management with key customers ensuring that there is business confidence in the solution being delivered.
·  Managing project change appropriately

Essential Functions of the Job :

·  Providing technical leadership for ServiceNow applications.
·  Deep understanding and experience in building cloud based platform.
·  Strong programming experience in ServiceNow related projects.
·  At least 8+ years of hands on experience in ServiceNow
·  Experience with web service standards (WCF, REST, and SOAP). Also an ability to create secure web services.
·  Expert in software design patterns

 

Knowledge and Skills Requirements :

·  At least 10+ years of relevant work experience with ServiceNow related projects
·  Should have done architectural related roles in the past
·  Extensive hands on experience developing ServiceNow related applications          
·  Strong programming skills
·  Timely creation of appropriate technical artifacts e.g. Solution Design Documents
·  Interpersonal communication and organizational skills required to operate as a contributing member of virtual teams that deliver quality services
·  Maintains awareness of new and emerging technologies and the potential application on service offerings and products provided by IT.
·  Familiar with supporting peer teams and responsibilities such as infrastructure, operations, enterprise architecture, info–security.
·  Should have handled people and counselling responsibilities.

Analytical/Decision Making Responsibilities:

·  Applies judgment in implementing application development/ Application Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design Application Engineering, information security, code maintainability and reliability.
·  Sound analytical skills and problem solving skills needed to manage multiple technical challenges simultaneously per each project assigned when needed.
·  Takes accountability for quality technical deliverables to agreed schedule and estimates.
·  Ability to convert business and technical requirements into an appropriate technical solution.
·  Proactively identifies and addresses technical strengths, weaknesses, opportunities and threats.
·  Proactively anticipates project issues before they occur; defines the problem; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution raising issues to appropriate lead role.

Supervision Responsibilities:

·  Is part of a Service Delivery team; works with Project Managers, Team Leader and Technical Leads to resolve issues which arise within project; supports and monitors project’s progress.
·  Obtains necessary supervision and support to ensure quality adherence to Application Engineering methodologies standards, leading practices, budgets, and timelines are met.
·  Lends expertise to internal IT & Business teams and task forces as well as other IT projects/programs.
·  Maintains effective and consistent communication within the team, with peers and leaders across own and other teams.
·  Ability to coach and mentor peers and other team members as part of embedding a high performing culture.
·  Ability to challenge constructively and ensure that the broader IT and firm strategy is taken into consideration when designing and developing solutions.

Other Requirements:

National and international travel may be required

 Job Requirements:

Education:

A degree in Computer Science or a related discipline

Experience:

·  15+ years in a corporate IT environment
·  8+ years  as a  technical lead role
·  Experience in both Waterfall and Agile/Scrum/SAFe Methodology is required
·  Work experience in a ServiceNow projects mandatory
·  Big 4 experience is a plus

 

Certification Requirements:

Any ServiceNow Certification is a plus