PAS EMS -UK GCO - Assistant Manager

Job description

About GES

The Global Engagement Services (GES) team provides a standard methodology for coordinating the administration of Global Mobility services via streamlined / standardized processes in the areas of assignment initiation & repatriation (AI&R), global reporting & billing, short term business travellers, international social security (ISS) and global coordination across various country tax practices.

Job purpose

Main objective is to lead a team that provides coordination and client management services globally to clients of People Advisory Services within and outside EY.

Will also need to independently manage GES work streams for the client / group of clients

Assist the leadership in managing the GES operations

Responsibilities:

·  Own multiple client relationships, connecting the services and providing solutions that take into account all aspects of service delivery
·  Take ownership for quality delivered by the team
·  Proactively recognize issues, recommend solutions, and seek opportunities to diversify client services and exposure to different teams
·  Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
·  Manage, develop and mentor a team of 15 to 20 people comprising Analysts and Advanced analysts.
·  Conduct appraisals / reviews on monthly / quarterly / annual basis.
·  Facilitate problem solving and co-ordination
·  Foster collaboration and constructive communication within the team
·  Demonstrate leadership and executive presence
·  Demonstrate basic presentation, public speaking and communication skills
·  Adhere to the scope of work within the client service level agreement
·  Develop in-depth knowledge of processes across work-streams and clients specific requirements.
·  Be involved in coaching of Analysts and Advanced Analysts within the team
·  Assist AM’s and Managers with the client work /projects
·  Ensure that the work done is within the budget and deviations have valid reasons/explanations.
·  Leverage ideas from other engagements and experiences to enhance effectiveness of work
·  Regularly communicate your progress and project status to the counsellor.
·  Adhere to practice protocols and other internal processes consistently
·  Adhere to the risk management protocols and escalate when required
·  Understand the management vision and work towards achieving the country practice / engagement / GDS goals and objectives
·  Make suggestions to improve and drive efficiencies.
·  Develop the global mind-set to provide exceptional client services with all that we do.
·  Lead and manage large projects with minimum supervision
·  Have a deep understanding of staff and engagement issues, and effectively and constructively communicate between staff and management
·  Supervise daily progress of fieldwork and engagement milestones with little or no need of manager involvement. Communicate your progress and the project status to managers

Desired Skills: 

·  6 to 7 years of total work experience with at least 2 — 3 years of Team Lead or 1 – 2 years of Assistant Manager experience.  
·  Minimum of Bachelor’s degree
·  Proficient in MS Office
·  Possess strong analytical, logical and reasoning skills
·  Detail orientated / Attention to detail
·  Experience in Global Mobility domain is desirable.
·  Technically versatile and able to work with data from various sources of various complexity and formats
·  Have Effective communication skills - both written and oral.
·  Respect for the diversified and inclusive work culture
·  Ability to learn and pick better roles and responsibilities in due course.
·  Confident and self-motivating attitude